Job Description

• Minor system configuration (e.g. dropdown list changes, system configuration).
• Attend Major Incident Boilers (P1 and P2 incidents).
• Log problem cases with OEM and ensure SLAs are met.
• Test and deploy application patches/fixes.
• Implement workarounds where OEM fixes are pending.
• System maintenance (e.g. DB indexing).
• Remediate data errors (e.g. foundation data, transactional data).
• OEM incident report.
• Incident reports.
• Environment management (e.g. QA snapshots).

• Experience in ServiceNow Administration and ServiceNow application configuration.
• Hands-on knowledge on UNIX commands, shell scripts, Database SQL, DB Indexing, etc.
• Hands-on knowledge in system administration, installation, configuration and upgrade of ServiceNow suite of products.

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