Job Description

This 1-year contract for a L3 Network Managed Services Engineer is a great opportunity to build on your CISCO tech stack, as well as a range of technologies such as Juniper, Palo Alto, and Fortinet with a multinational telecommunications company.This role is remote, and open to South African citizens, based in South Africa and offers up to R300 per hour. 1-YEAR CONTRACT.The Company:
Mulinational telecommunications company, delivering innovative technology services and support to a global client base.The Role:
As a Senior Network Managed Services Engineer (L3) you'll join a dynamic team. This is a key role that involves managing and supporting critical network infrastructure for clients, ensuring high availability and performance through proactive monitoring, troubleshooting, and optimization.You'll require the ability to thrive in a high-pressure environment and manage multiple priorities, strong problem-solving and analytical skills with a proactive mindset. Furthermore, excellent communication skills with the ability to engage with diverse clients and stakeholders, a team player who enjoys mentoring and guiding junior engineers, and the ability to adapt to changing circumstances while delivering top-tier service.Key Responsibilities:

• Configure, install, and maintain network infrastructure at client sites to ensure optimal performance and availability.
• Proactively identify and resolve technical incidents before they impact service, using monitoring tools and best practices.
• Investigate and troubleshoot high-complexity third-line support issues, identifying root causes and implementing long-term solutions.
• Manage support tickets, ensuring adherence to service level agreements (SLAs).
• Provide technical expertise and escalate issues to third-party vendors as necessary.
• Deliver onsite support and field engineering services to clients, ensuring timely resolution of issues.
• Conduct regular reviews of incidents and service requests, providing recommendations for improvements in quality and efficiency.
• Proactively identify opportunities for work optimization, including automation.
• Contribute to or manage network-related projects, ensuring alignment with client requirements and timelines.
• Support disaster recovery functions and conduct routine tests as needed.
• Collaborate with and mentor junior team members, fostering a culture of continuous learning.

Minimum Requirements:

• Bachelor's degree in IT/Computing or equivalent experience.
• Industry certifications such as CCNP or equivalent are essential.
• Proven experience in managed services within medium to large IT environments.
• Strong working knowledge of ITIL processes and service management.
• Proficiency in network technologies, including but not limited to:

o Pulse Secure SSL VPN, Juniper, Palo Alto, Fortinet Firewalls
o Cisco Nexus switches, ASR and ISR routers, Cisco ACS, ISE, Meraki
o Common routing protocols: BGP, OSPF, EIGRP
o Network address translation, uplink configurations to ISPs (DIA, MPLS, P2P circuits)
o Familiarity with network management tools like SecureCRT, LogicMonitor.

Acuity Consultants