Job Description

Must Have Skincare Experience! Position Summary: - The Expert represents the image, products and culture of the company to the customer. - Their primary responsibility is customer service and sales, achieved through exceptional communication skills and skin knowledge, maintaining the store environment and operations and assisting with administrative duties. Key Roles & Responsibilities: - Create opportunities to ensure sales targets are met - Recruit new customers by collaborating with high-end Brands - Drive new product Launches and promotional offers to ensure a 100% sell- through - Plan and execute on counter events to achieve sales targets - Provide welcoming, personal, professional service to all customers at all times. - Ensure customers are treated professionally at all times: luxury look, luxury approach, luxury experience and luxury finish - Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive to maintain the La Mer service standards - Suggest groups of appropriate products to meet and exceed customer's needs - Assist customers with product and services selection and information. - Strive to always surprise and delight customers by offering services and smart sampling to meet their needs - Obtain customer data for CRM system or other client list as required. - Continue to build Customer relationship by booking follow-up appointments - Invite customers to on counter events to strengthen Brand loyalty - Give great internal customer service and develop good working relationships with colleagues. - Attend work as per counter plan - Arrive at work 15 min before shift start and ensure that face are fully made up and that you are adhering to the uniform guidelines - Be punctual and manage time on counter effectively ensuring 2 x 15min tea breaks and 1x hour lunch break per 8 hour working day - Ensure personal hygiene levels are at high standard - To familiarise yourself with company information, code of conduct and store information and rules - Adhere to proper security procedures regarding handling of cash and assets - Submit HR documentation as per HR deadlines - Record your personal sales daily and accurately - Record daily all customer information accurately and capture correct information on CRM - Transfer your daily sales to the counter manager's book - Achieve the required IPT - Conduct a minimum of 4 services per day - Book a min of 75% of customers seen back for a follow-up appointment - Book and recruit new customers for on and off counter Special Event - To keep levels of product knowledge high by reviewing the product portfolio regularly - Actively participate in La Mer training sessions and partnered store mandatory training sessions. - All customer returns to be handled according to policy - Ensure display is per merchandising guideline - Maintain a clean and organized work area. - Maintain tester units in proper schematic order - Ensure discontinued stock and testers are removed - Ensure all testers are clean and in good condition - Ensure cleaning tools are stocked and in good condition - Assist in tidiness of drawers and cupboards and all back areas - Ensure counters, shelves and cupboards are kept clean and dust free at all time - Actively participate in cleaning display units, tools and testers throughout the day, and more thoroughly at night to prepare for next day's business. - Inform management of any store maintenance - Immediately report Health and Safety issues which might lead to accidents. - Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day. - Communicate low stock and out of stocks to the Counter Manager and AE - Assist in the proper rotation of stock - Assist in weekly stock counts of the Top sku's and compare to in store systems (Retek or Click view) - Ensure there is sufficient stock for all promotions and events - Monitor and Control tools, testers and stock that are kept in stock rooms - To complete required admin and submit within deadline to ensure accurate reporting - Accurate CRM information to improve communication to customers - Accurate stock counts to improve DI - To submit Payroll admin accurate to ensure correct salary payment - To be aware of Competitor activity - To be aware of competitor performance to improve awareness to gain market share - Analyse competitor events to ensure future improvements and successes of own events - Improve business acumen - Know and understand counter and personal goals - Know counter ranking overall and within treatment category - To understand business environment and to think strategically to formulate a plan to achieve goals - As a La Mer Expert you are required to teach and empower customers - Lead yourself to act as a role model to colleagues - Leverage on your strength to be an example to others - Strive for excellence in execution to ensure future development Qualifications Requirements: - Grade 12 - Retail Cosmetics Experience - Must have Skincare Background - Must have Luxury Brands Experience - Ability to work retail hours Job: Retail - Store Primary Location: Europe, Middle East, Africa-ZA-KZN-Durban Job Type: Standard Schedule: Full-time Shift: Variable Job Number: 2411969

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