Job Description

Closing Date: 2024-09-16Job Type: PermanentJob Level: SeniorExperience: Between 5 - 7 YearsEE/AA: NoSummaryLand Tour Operations Coordinator - Premier Travel and Tourism Company - GautengA premier travel and tourism company is seeking an experienced and dedicated Land Tour Operations Coordinator based in Sandton, Gauteng. This role focuses on managing and coordinating group travel programs across Southern and East Africa, ensuring top-tier service and operational excellence. The ideal candidate will bring a deep understanding of the tourism industry, strong organizational skills, and a proactive approach to problem-solving.DescriptionAs a Land Tour Operations Coordinator, you will play a pivotal role in delivering and managing land tour programs and events, with a focus on Southern and East Africa. Your responsibilities will include traveling with groups to ensure seamless operations, maintaining accurate records, and supporting all aspects of travel file management. Working closely with the Operations Manager, you will ensure the profitability of all travel files and uphold the highest service standards.You will also be responsible for maintaining strong relationships with partners, managing client itineraries, and handling any client or guest complaints. Your role will involve implementing quality control measures, assisting with crisis management, and making strategic recommendations to enhance guest experiences. This position requires a keen attention to detail, excellent communication skills, and the ability to work effectively under pressure.Tour Program Coordination:

• Deliver and manage land tour programs and events across Southern and East Africa.
• Travel with groups to ensure smooth coordination and adherence to schedules.
• Oversee client itineraries and account for all relevant travel restrictions.

Operational Support:

• Assist in preparing and supporting all travel file operations, ensuring quality control.
• Collaborate with the Operations Manager to maintain profitability and align margins with company guidelines.
• Keep accurate, up-to-date records of all confirmed services.

Client and Partner Relations:

• Build and maintain strong relationships with partners, ensuring adherence to service level standards.
• Coordinate with accounts teams for timely debt collection and inform management of potential bad debts.
• Address client and guest complaints promptly, ensuring effective resolution and follow-up.

Emergency and Crisis Management:

• Be on call for major emergencies, alerting relevant parties as needed.
• Assist in implementing crisis management protocols and procedures.

Strategic Development:

• Recommend improvements to guest experiences and customer service.
• Participate in special projects and other duties as assigned by management.

Minimum RequirementsKnowledge and Experience:

• 2xe2x80x935 years of inbound tour consulting experience required.
• Extensive knowledge of the tourism industry, including current trends, destination management, and customer expectations.
• Strong understanding of South Africa, Southern, and East Africa, with the ability to provide expert recommendations.
• Experience in crisis management protocols and emergency response.

Skills:

• Exceptional organizational and time management abilities.
• Capable of managing multiple priorities, projects, and clients in a fast-paced environment.
• Strong verbal and written communication skills.
• Proficiency in financial analysis, modeling, and management.
• Advanced computer skills, including experience with Tourplan or other reservation systems, MS Office, Teams, and Zoom.
• Strong analytical and negotiation skills.

Personal Attributes:

• Detail-oriented, proactive, and adaptable.
• Effective decision-maker and problem-solver.
• Service-oriented with strong multi-tasking abilities.
• Excellent teamwork and interpersonal skills.
• Ability to manage and resolve conflicts effectively.

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