Late Stage Collections Agent
Western Cape, South Africa
Job Description
Description:The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives.Requirements:Main Activities:Outbound SLA and work queues
- Servicing outbound calls effectively
- Achieve daily collections targets and monthly KPA targets
- Effective negotiation to ensure account rehabilitation in an efficient and professional manner
- Prevent account roll forward, reduce account balance in the respective service
- To advise customers on product, legislative and account related queries
- To achieve customer satisfaction at all times
- To action customer instructions in an efficient and timeous manner
- To action administrative requirements related to customer account management
- Adhere to workforce schedule i.e. lunch and body breaks
- Adhere to all Company Policies and Procedures i.e. Absence Management, House Rules, Disciplinary Policy as set out by the business
- Must have a Senior Certificate - Grade 12
- Must have at least 2 years collections experience in the call centre environment
- Software: Must be efficient in Account Management Debtor Systems
- Excellent verbal & written communication skills
- Strong problem solving and negotiation skills
- Understanding of the Retail Credit Account Management business
- Ability to work in a highly competitive and dynamic environment
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Job Detail
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Job IdJD1307655
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationWestern Cape, South Africa
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EducationNot mentioned