Job Description

ABOUT US: We are a fast-growing E-Commerce brand bursting with opportunities! We are looking for top-tier Lead Customer Service Agents to manage inbound emails, live chats, social media comments, and more. This is a senior role, and we want only the best!This is your chance to join a winning team and one of the fastest-growing companies in the e-commerce space!Job Responsibilities:

• Provide support and assistance to our existing Customer Service Team, especially when permanent agents are on leave, absent, or have resigned.
• Assist team members who are struggling in their roles.
• Guide new Customer Service Team Members through their first few weeks.
• Contribute to building our Customer Service Documentation.
• Host one-on-one and group training sessions with the Customer Service team via Zoom.
• Suggest new topics or training materials for new team members.

Qualifications:

• 3-5 years of BPO experience in the Customer Service industry.
• 1-2 years of Virtual Assistant experience preferred.
• Experience as a Subject Matter Expert is a plus.
• Proficient in eCommerce tools/software/helpdesks such as Gorgias, Shopify, Zendesk, Re, Freshdesk, etc.
• Knowledge and experience in eCommerce.
• Familiarity with HubSpot, Monday.com, and other CRM tools.
• Excellent written and verbal communication skills.
• Willingness to handle emails, chats, and phone calls.
• Openness to learning new things.
• Proficiency with Google Docs, Sheets, and Calendar.
• Ability to work both independently and as part of a team.
• Flexibility with work schedules.
• Exceptional planning and organizing skills.
• Keen attention to detail.
• Self-starter with motivational skills.
• Effective communication via Gmail and Slack.

Internet Requirements:

• DSL, Cable, or Fiber internet connection with LAN (minimum 20 Mbps).
• Backup internet connection (minimum 10 Mbps).
• Recent speed test results required for both primary and backup connections.

.Note: If your primary internet speed is below 20 Mbps or you lack a backup connection, you must set this up before starting. Failure to comply may result in delays.Perks & Benefits:

• xf0x9fx92xb0 Competitive Salary: $4 per hour
• xf0x9fx8fx96xefxb8x8f Paid Time Off
• xf0x9fx8fxa5 HMO Health Insurance + Dental Coverage via Maxicare
• xf0x9fx8fxa1 Permanent and full-time #WorkFromHome setup

Why join us?

• xf0x9fx9ax80 We're one of the fastest-growing e-commerce brands on Shopify.
• xf0x9fx8fxa0 Extensive job stability with multiple customer service positions available.
• xf0x9fxa4x9d Collaborative team environment.
• xf0x9fxaax9c Tons of internal growth opportunities (Team Lead, Trainer, etc.).

HOW TO APPLY: * Copy and paste the following link into your browser:

• Use application code: JAZZHR

We are excited to see your applications! Qualified candidates are encouraged to apply :)Powered by JazzHR

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