Job Description

Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.To proactively direct the Service Lifecyle management of large and complex customer facing business IT services, comprising relevant business services, applications, systems, vendors, and dependencies, by leading teams across multiple portfolios and geographies. Provide strategic and operational holistic service insights, management information and recommendations, as input into CIO decisions and actively driving service improvement initiatives.QualificationsType of Qualification: First Degree
Field of Study: Information TechnologyExperience Required
Delivery Enablement
Technology
8-10 years
Experience in leading service management processes for large and diverse portfolio's. Proven knowledge and application of ITSM practice8-10 years
Have good knowledge of domain appropriate technology strategies. Proven application of service management processes and framework8-10 years
Have knowledge of domain operations, understanding of ecosystems, suppliers and broad technical knowledge of the technology, solutions and service catalogue consumed by countries.Competencies:

• Knowledge of SAFe with atleast 5 years working within a SAFe/Agile environment
• Experience with the ITIL framework and ITSM specially around:

• Incident and problem management (trends and reporting)
• Root cause analysis
• Running and engaging with teams on outages and crisis.

Additional InformationBehavioural Competencies:

• Articulating Information
• Developing Strategies
• Providing Insights
• Resolving Conflict
• Upholding Standards

Technical Competencies:

• Financial Management (Financial)
• Information Security Management
• Extensive Network Experience
• IT Risk Management
• Knowledge of Banking & Financial Service
• Service Level Management
• Vendor Evaluation and Management

Please note: All our recruitment processes comply with the applicable local laws and regulations.We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or

Standard Bank