Job Description

Hospitality is all about the individual. And we, at The Radisson Hotel Group, take pride in our unique Yes I Can! service culture: our Company wide philosophy that ensures that every individual guest is treated with the best positive service attitude at every point of contact.The manager, the waiter, the receptionist, the porter every Radisson Hotel Group employee plays a vital role in delivering a memorable guest experience at all our hotels and resorts. Yes I Can! is both our vision and the true ethos of what The Radisson Hotel Group is all about. With this in mind, we seek to appoint a HI -All Lead Creative who meets these criteria.The Hi-All Lead Creative will be responsible to support the strategic initiatives and objectives of the Front Office Department. The function should be supportive, proactive, analytical and entrepreneurial; creating memorable moments for our guests, fostering an empowered environment for the team whilst collaborating closely with their immediate report and key business partners in order to deliver quality results. The job incumbent acts as an ambassador for the brand, reflecting the company culture and values. All work is carried out in accordance with company corporate policies, procedures and service concepts according to local requirements and regulationsRole and responsibilities

• Assist in the smooth running of department, where all aspects of the guest journey and experience are delivered to the highest level, ensuring both property and company standards are attained and adhered to.
• Lead and collaborate with the team to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution.
• Support and deliver on the strategies and objectives of the department, taking ownership for assigned areas of responsibility and deputizing for the HI- All 2IC in their absence.
• With the Head of Department take a leadership role in fostering a culture of growth, development and performance whilst promoting the company culture and values.
• Collaborates with the Head of Department, ensuring that costs and departmental inventory is controlled and that target productivity and performance levels are attained
• Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications/activities are controlled and undertaken in a timely manner.
• Establish and deliver an effective planned guest engagement programme, including environmental and conservation matters, which may include working with internal and external stakeholders on adhoc projects.
• Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Impeccable attendance and no disciplinary record in the past 12 months.

Minimum Requirementsxc2xb7 Proven experience in a front office position, ideally within a hotel environmentxc2xb7 3+ years of relevant experience in Front Officexc2xb7 Very good command of written and spoken Englishxc2xb7 Ability to adapt to changing service environmentsxc2xb7 Good leadership skills with a hands-on approach and lead-by-example work stylexc2xb7 Commitment to exceptional guest service with a passion for the hospitality industryxc2xb7 Ability to find creative solutions, offering advice and recommendationsxc2xb7 Personal integrity, with the ability to work in an environment that demands excellencexc2xb7 Strong communication and listening skillsxc2xb7 Ability to work collaboratively across functions and culturesxc2xb7 Skilled with Microsoft Office software, especially in Excelxc2xb7 An open, positive and communicative personalityxc2xb7 Ability to handle multiple challenging priorities and assignmentsAbout Company: "Welcome to the Radisson Red, V&A Cape town,, a new hotel philosophy that connects with an ageless millennial mindset through at, music and fashion. Gone are stuffy hotels and rigid rules. Weve taken care of the essentials, and showcase the best local flavors in the OUIBar +KTCHN; so that our guests can focus on creating a better trip. Our unique model means our guests are in control. From keyless entry, to requesting extra pillows. Guests can use our app to get what they need AND what they want. We offer three different rooms types for our guests and for those looking to brainstorm, share ideas an innovate, our Events & Games studios include 4 bright events studios. Tucked in the heart of the V&A Waterfront, RED Roof is more than just a hotel bar. Guests can soak up the sunset over Table Mountain, from the pool. Sip on cocktails and smoothies from the Drinks Van. Chill out with some yoga or just relax with friends."

Radisson