Job Description

LEAD DEVELOPMENT REPRESENTATIVEAre you a recent matriculant or someone studying part-time? If you are, we've got an exciting opportunity for you to kickstart your career! Our Lead Development team plays a significant role in driving the growth of our organisation. As a team member, you'll be responsible for persuasive telephonic conversations to add and verify critical quality data to our customer relationship management (CRM) database stored in Salesforce. Don't worry; it's not a sales role! We seek someone who is enthusiastic, driven, and passionate about learning and growing. If this interests you, we would love for you to join our team!Reason for vacancy: Business growthReporting to: Lead Development ManagerManagement level of role: This is not a management role.Working environment & travel: Bustling, team-orientated environment Office basedWorking hours: 07h30 to 16h00Key deliverables

• Maintain and grow the organisations database through telephonic and online research.
• Adapt conversations to reach targets with the ability to persuade prospects to provide the required information.
• Accurately record information in the CRM system (Salesforce.com).
• Deep and extensive research of prospecting information such as individual names and companies to call from various sources, such as Google, LinkedIn, and supplied lists.
• Achieve call and database targets.
• Attend company outings, social events, and team projects.
• This is not a sales or customer service role, but you are expected to achieve daily KPIs.

Skills, competencies & Abilities

• Extraordinary attention to detail (make sure your CV displays this characteristic).
• Confident, clear telephonic voice.
• Excellent verbal business communication skills English.
• Ability to speak Afrikaans, would be considered an advantage.
• Be sharp and think ahead.
• Learn from mistakes and self-correct.
• Problem solving abilities.
• Patient with the ability to give full attention to what other people are saying and take time to understand and record what they are saying.
• Self-motivated to achieve a daily target.
• Care about the quality of your work.
• A positive attitude and understanding of the balance between working hard and playing hard.
• Good time management. Always punctual.
• Fast, accurate and thorough.
• Ability to adapt to change regularly.
• Be committed to continuous growth and improvement.

Education & qualifications

• Matric certificate non-negotiable
• Must be studying part-time to obtain a degree

Details of experience

• Computer literate
• Experience with a CRM tool, such as Salesforce, would be considered an asset
• Working knowledge of LinkedIn

What would make the applicant successful in the role?Attention to detailGood communicator, approachable, warm, directAbove average EQBe self-motivated and a collaborative team player with a desire for team successEnergetic & enthusiasticBe comfortable spending 7 hours a day on the phone updating dataHave an inherent desire to exceed goals and targetsMethodical and process-drivenSelf-discipline and self-awarenessCan do, will do, want toWe are committed to employing based solely on MERIT, regardless of gender, religion, or raceFor more information or any questions, contact Tamsin Jatho, tamsinj@surtech.co.za

SurTech