Job Description

Who is Genfin:

GENFIN is a proudly South African business that enables and supports businesses with flexible funding solutions, allowing them to unlock growth for sustainable success. We understand the needs of businesses and that access to affordable finance is critical for the growth, sustainability, and operation of any business.

We are backed by the GENFIN Holdings Group, an investment company specializing in SME lending in South Africa and the United Kingdom. Other strategic funding partners include and .

Position Overview:

The purpose of the Lead IT role will be:

• To design, build, coordinate, and maintain the IT environment and related governance, risk and compliance strategy, frameworks, policies, procedures, processes, and programs across the company.
• To be responsible for installing and maintaining all systems, networks, and programs deployed by the company.

Reporting Structure: Reports to the Chief Operating Officer.

Key Responsibilities

IT Infrastructure:

• Plan, design, and implement the hardware, software, network, and telephony infrastructure.
• Diagnose and resolve any issues related to the above.
• Assist in developing operating, installation, and upgrade procedures for communication systems, hardware, network, security, storage, and software.
• Assist in documenting current hardware and network environments, including servers, PCs, IT security and network systems, videoconferencing, and telephony.
• Research, analyse, and assist in developing documentation and new processes and procedures collaboratively.
• Handle annual budget and ensure cost-effectiveness.
• Developing standard operating procedures for IT systems

Business Continuity:

• Define, develop, review, and implement the disaster recovery policy, and contribute to the development of the business continuity policy.
• Report on the status of disaster recovery capabilities.
• Ensure the security of data, network access, and backup systems.

Maintenance and Troubleshooting:

• Troubleshooting network and software issues.
• Fixing hardware, software, and networking issues.
• Maintain and update system documentation
• Maintain and enhance security, recover lost data, and resolve system crashes.
• Maintain and update server software i.e. Windows Server

Supplier Management:

• Oversee IT vendor selection and management, including hardware, software, networking, and telecommunications
• Support the companys administrative functions, including purchasing and inventory control

IT Governance and Compliance:

• Providing governance, risk, and compliance data insights to drive improvement across the IT system
• Plan, develop, and implement processes and procedures for the identification and assessment of risk, and the management thereof, in the organisations information systems
• Develop and implement information security strategies, policies, and procedures.
• Work with external consultants as appropriate for independent security audits.
• Providing insights and recommendations on risk management to the executive team
• Define, develop, review, and implement the IT compliance framework in line with business strategy

Leadership:

• Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance
• Responsible for managing the Help Desk and desktop support activities

Requirements

• 10 years of relevant experience in an IT environment
• 2 years of management experience
• NQF 7: Degree or BTech in Computer Science, IT Auditing, Information Technology, or related field.

Technical/Business Competence:

• Ability to translate technical or complex concepts into user-friendly language.

• Ability to collaborate, working closely with both functional and technical teams.
• Strong analytical, problem-solving, and troubleshooting skills
• Ability to remain flexible as priorities change, adaptable to change, and able to accept ambiguity.
• Effective communication skills including written, verbal, and presentation.
• Ability to work independently and within a team environment.
• Established skills in time management, multi-tasking, and prioritisation of work
• Knowledge of the full stack of Microsoft products, including Server, AD, Widows, etc.
• Managing IT internal and external resources

Genfin Business Finance