Job Description

Business complexity is determined by:
1. Customer Impact
2. Number of integration points:
- Data
- Teams to talk to
- Systems
- Enabling function
- 3rd party vs. internal
3. Complexity of business rules & Processes
4. Level of operational readiness
5. Introduction of new or changing old Tech (e.g. redo platforms)Accountability:
Analysis (including Business Case)
- Lead the analysis process for complex business areas
- Proactively build relationships, apply analytical techniques to elicit and validate business (product &
service) needs ahead of demand
- Implement routines to get to know / become an expert in various business processes (e.g. spend time in
business & with users)
- Translate elicited needs and knowledge acquired into user story format that is immediately usable for
DevOps teams (right languaging, format for building & testing)
- Prepare and prioritise the backlog of requirements for the user stories linked to the proposed solutions
- Proactively scan the internal & external environment to predict change requirements & opportunities for
improvement ahead of demand (e.g. market, risk, regulatory, customer, organizational change etc.)
- Work collaboratively with Tribe Leads (Technical Product / Service Owners) to build a roadmap & vision
for the products and services (including detailed analysis requirements & solution scope)
- Define measures of success & key outcomes for various solutions / changes including detailed acceptance
criteria for all features
- Define testing requirements (pass or fail test cases)
- Support the development of detailed business cases (including defining solution characteristics, effort
estimations etc.)Solution Design (within DevOps Context)
- Translate business requirements into an integrated system vision & detailed systems requirements.
Detailed system requirements must include all capabilities, interfaces and functionalities within and across
technologies.
- Build detailed user stories to be leveraged for system requirements design (modular)
- Leverage business analysis & modeling tools and apply notation standards such as UML/BPMN to
diagrammatically/visually document: business requirements, business processes, system processes &
integration .
- Facilitate processes to ensure integrated requirements are socialized, understood & approved across the
broad range of stakeholders to be impacted (this includes various processes e.g. risk / governance
forums, change council, scrum meetings / DevOps team capability building, solution design sessions etc.)
- Understand & leverage knowledge on the organisations technical landscape, environment and broader
architecture to define integration points across tech stacks for various requirements
- Work collaboratively with project / program teams, squads, scrum masters and engineers to define
backlog, release & DevOps / project planning implications of the requirements development & roadmap
(what should happen when)
- Work as part of the embedded DevOps team to continuously improve system requirements mapping (e.g.
leverage input from questions asked etc. to consistently improve the quality of the requirements analysis
for easier interpretation by the development teams)
- Work as part of the embedded DevOps team throughout the design process to review solution design
(features and functionality)
- Facilitate resolution & decision making during development & testing phases for any change requirementsSolution Delivery & Testing (manual)
- Define the manual testing strategy & test cases for various solutions (where it makes sense to do so)
- Define & validate quality & testing parameters (+/-) & plans for the solution (socialize & translate these to
automation testing teams)
- Develop manual testing frameworks and patterns for the solution
- Lead the manual testing process for various solutions (e.g. execute test cases, analyse results)
- Provide real time feedback to the DevOps teams on change requirements identified throughout the testing
process
- Review & monitor system stability, resilience etc. throughout the testing process (e.g. integration) & in
production
- Define & monitor overall backlog planning for effective solution delivery
- Provide Developer & User support during user acceptance testingProcess Design & Modelling
- Provide input & or lead the development / improvement of organization wide process design approaches,
templates & modeling toolsPeople
- Provide coaching & mentoring across the DevOps team as well as to developing analysts across the estate
- Build strong analysis capability across the analysis team
- Conduct peer reviews & problem solving within and across the broader team
- Provide technical subject matter expertise and support in the attraction and recruitment of Analysts for
the organization
- Participate as a subject matter expert in the development & development planning of the broader analyst
team
- Support the people change teams in the design of adoption processes (Customer, Employee & 3rd Party
Adoption of new system requirements)
- Proactively attract, recruit, develop, retain, reward & deploy & manage a diverse resource base aligned to
an ever evolving tech environment (ahead of demand) where you are the leaderEducation and experience required
- 10+ years business & systems analysis experience
- 10+ Years Experience in working with multidisciplinary teams
- Experience in Agile Methodology & working embedded within an Agile team / teams
- Proven track record in coaching, mentoring & managing people
- Degree or Diploma in computer science, commerce or business administration
- Information Systems Analyst certification from Institute for the Certification of Computing Professionals,
expert level.
- Banking domain experience, preferred.
- Expertise in Systems Design & Integration
- Testing Certification (preferred)
- Expertise in Development
- Expertise in Business Continuity Management & Disaster Recovery
- Expertise in Governance, Compliance & Audit
- Expertise in Quality Assurance & Testing.
- Expertise in Systems & integration design
Competencies: (Maximum of 8 competencies)
- Examining Information
- Documenting Facts
- Adopting Practical Approaches
- Articulating Information
- Interacting with People
- Exploring Possibilities
- Team Working
- Challenging Idea

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