Job Description

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Description

The Technical Authoring Manager oversees the technical authoring team, aligning documentation strategies with organizational goals. This role requires strategic leadership, fostering a culture of excellence, and ensuring the delivery of clear, accurate, and comprehensive Help and Reference documentation.###

Key Responsibilities

Manage the Technical Authoring team, including recruitment, training, and performance reviews. Establish and enforce documentation standards, quality assurance processes, and style guidelines. Review and assist in the delivery of Help documentation; including holistic capability guides, help and reference content, troubleshooting content, release notes, as well as configuration and installation manuals. Align documentation initiatives with broader company strategies, leveraging analytics to optimize content usability. Build and maintain relationships with cross-functional teams to support product and content development. Provide mentorship and guidance to authoring team members, promoting skills development and a collaborative environment


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Skills, Knowledge and Expertise

Essential / Minimum Qualification

Minimum: Senior Certificate or NQF4 equivalent o Beneficial: Degree or Diploma in Communications, Journalism, or related field.

Essential Experience

Minimum Experience: 7+ years in technical writing, with at least 2 years in a senior, leadership or management role. Minimum: Experience with team management, content analytics, and strategic alignment of documentation with business goals. Minimum: 4 years' experience with ERP systems or software development lifecycles (SDLC) Beneficial: Proficiency in high-level documentation planning, UX writing, information architecture, and advanced content management systems (e.g., DITA XML, Confluence, Flare).

Skills and Knowledge

Leadership and Culture Building: Inspires team growth, fosters a collaborative environment, and promotes the company values. Strategic Decision-Making: Uses data to make informed decisions aligned with company objectives. Growth Mindset: Actively seeks opportunities for team development and process improvement. Winning Together and Integrity: Builds trust across departments, working collaboratively to achieve company success.


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About SYSPRO

SYSPRO is a leading, global Enterprise Resource Planning software provider. SYSPRO specializes in key manufacturing and distribution industries. Established in 1978 by CEO Phil Duff, SYSPRO remains one of the longest standing privately owned vendors of ERP software in the world. With a strong commitment to channel partner growth and offices in the United States, Canada, Africa, the UK, Asia and Australasia, SYSPRO customers are backed by a team of global experts that drive maximum value out of IT systems and business solutions.