Job Description

Learnership Facilitator

We are seeking qualified Learnership Facilitators to conduct training for the FETC: Contact Centre Operations learnership programs.

The successful incumbent should have at least 3 years' experience as a facilitator of which at least 12 months must have been in a learnership facilitation capacity. A strong understanding of Contact Centre Operations is essential.

Key Responsibilities:

Develop learnership programs and course related material where required in line with unit standards

Facilitate the delivery of course material in a manner which is engaging and renders maximum output from the learners.

Use of Adult Pedagogy and learning methodologies to ensure accurate translation of learning

Continuously review and revise training methods based on gaps identified during training program and feedback from the operational floor

Ensure all required face-to-face sessions are done and provide additional support to those that require it.

Ensure that all POEs are correctly collated per learner for submission to the assessors and moderators for examination and review.

Ensure accurate records are kept of learner performance during the program and provide weekly updates to the Learnership Manager and Learning and Development Manager on the progress of programs.

Work with relevant stakeholders including learners and line managers to ensure that agreed timetables are adhered to.

Liaise closely with the learnership administrators with regards to setting up face-to-face sessions and booking venues.

Liaise closely with the learnership administrators in updating them on any changes to their learner profiles.

Ensure that all learners are properly loaded onto the relevant systems by the learnership administrators.

Keep abreast of market trends and any developments to the course module to ensure that learning material is continually updated, compliant and delivered using a variety of learning techniques and strategies.

Conduct competency assessments with learners to assess their knowledge of the respective modules

Conduct coaching and development sessions where gaps are identified

Ensure all training and learning material is updated and aligned to the Quality Management Systems

Communicate and report accurate performance metrics to the Learning and Development manager

Conduct all training using a mixture of different learning modalities in order to ensure the relevant transfer of learning through visual, auditory and role play scenarios.

Assist all learners with their transitions onto the production floor by providing ongoing coaching for an agreed timeframe.

Minimum Requirements:

High school matric/grade 12

Must have completed an accredited facilitator qualification

Must have facilitated 93996?Further Education and Training Certificate: Contact Centre and accredited to facilitate this specific qualification

Minimum 3 years' experience as a facilitator of which at least 12 months must have been in a learnership facilitation capacity.

Knowledge of how to navigate the SAQA systems and understand how qualifications are generated

Strong experience having both facilitated and developed outcomes-based training material

Must be able to work shifts

Ad hoc overtime may be required when working towards tight deadlines

Required Skills:

Exceptional communication skills - both written and verbal and the ability to articulate feedback clearly and concisely

Fair, meticulous and solid attention to detail

Exceptional record-keeping, multitasking, and dispute resolution abilities

Ability to work under pressure to stringent deadlines

Persuasive and influential

People focused with a passion for developing others

Strong personal development orientation

Job Type: Learnership