Job Description

Company DescriptionHere's an exciting opportunity to join us as our GSS PS Global as a learning Administrator. This vital role will see you enable and drive best practice service excellence and embed a learning culture within Global Shared Services People Services (GSS PS) to support the transfer of knowledge and standardise ways of working to continuously improve service efficiency and effectiveness.We have high standards. You'll ensure we meet them.GSS People Services' focus is to provide the best people solutions fit for a rapidly changing business environment today and in the future for Anglo American and De Beers.Our goal is to simplify, standardise, optimise and automate end-to-end HR processes that deliver a consistent service to the business and ensure accountability and governance for end-to-end services and solutions. GSS People Services' vision is to create an improved partner experience with the business to create best in class service delivery.PLEASE NOTE THAT THIS IS A 12 MONTH FIXED TERM CONTRACT ROLE.Creating a successful Learning and Performance function and team for GSS to ensure that GSS employees are adequately skilled to deliver exceptional employee services to Anglo American EMEA BU's.Ensure the implementation and delivery of high quality service to customers and ensures the meeting of Service Level Agreements.The LTP Officer position is responsible for administering activities that support and enable the effective delivery of the Learning and Performance service line in line with the agreed Service Level Agreement.KEY TASKSLearning and Development

• Processing catalogue maintenance requests
• Processing of course nominations - bulk or individual requests
• Processing and confirmation of Accommodation requests
• Processing of Attendance Registers
• Co-ordination of Site Inductions
• Processing of new/renewal of licenses - bulk or individual
• Course Evaluation processing
• Verification and processing of new/renewal of qualifications
• Learning Management System (LMS) query resolution and SAP
• Catalogue Maintenance
• Licence uploads and Renewals
• Troubleshooting queries to the learning system
• Reporting
• Publishing Content
• Course and Qualification creation (On SAP & LMS)

Performance Management

• Bulk status changes as per the PM Calendar
• Upload of ratings and modifiers based on calibration outcomes
• Creation of new performance contracts or updating of existing contracts on SAP
• Reports with recommendations to BU on relevant data changes to be actioned

Talent Management

• Processing of population updates
• Processing of rating updates
• Reports with recommendations to Group/BU on relevant date changes to be actioned

Risk and operational reporting

• Tracking and reporting for service performance
• Knowledge transfer to entry-level LTP Officers to build experience and knowledge to enable service delivery
• Ensure effective peer auditing

Client Relationships

• Providing accurate information to support client queries
• Respond to requests (prioritizing as appropriate), investigating problems and developing remedial plans to resolve queries that have been escalated
• Provide accurate information in resolving any incidents, as well as reporting new incidents to LTP Coordinator

GENERIC TASKSHealth, Safety & Environment:

• Demonstrate behaviour in line with health, safety and environmental standards
• Report issues to your Coordinator that you can't address

People:

• Demonstrate behaviour in line with the Group's values, standards and a professional workplace
• Participate as an effective team member in working collaboratively with your Coordinator, peers and relevant others (including from other teams where relevant) to achieve business goals

Financial:

• Operate in a cost effective way, within limits set by your Section Manager

Work Processes:

• Work within policies, processes and systems and advise your Coordinator of any issues which impede your, or the team's performance

Qualifications

• Matric / Grade 12
• Have /Studying towards a relevant B.Degree advantageous

EXPERIENCE

• 2-3 years Learning Admin experience
• Learning Management System (LMS) is required
• Knowledge of SAP systems is required.
• Strong proficiency in Microsoft Office required
• Strong work ethic and ability to work effectively in a fast-paced environment with excellent interpersonal skills

Additional InformationWhat we offer

• When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you'll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We're a large, successful multinational company - and we're still growing all the time.

Who we are?

• Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine, process, move and market our products to our customers around the world.

Inclusion and Diversity

• Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential

How we are committed to your safety

• Nothing is more important to us than ensuring you return home safely after a day's work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we're also continually investing in new technologies - from drones to data analytics - that are helping to make mining safer.

How to apply

• To apply for this role, please complete our online application form. You will have the opportunity to upload your CV and other relevant documentation as part of this process.

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Anglo American