Job Description

Main job purposes

The learning and development officer is responsible for managing the learning and professional development of the organisation's workforce. This role includes identifying and assessing training needs, planning, organising, and facilitating training interventions, and ensuring appropriate training is conducted and followed through. The role requires substantial administrative duties, such as needs analysis, training programme development, SETA involvement, and reporting. Additionally, the role demands strong digital literacy, the ability to leverage Learning Management Systems (LMS), and the capacity to develop digital learning content. Organogram Superior: learning and development manager

This Position:

Learning & Development OfficerSubordinate 1st Level: None

Employment specification

Education and experience (minimum requirements to perform the job):

School:

Grade 12

Post School:

Higher Certificate / Diploma / Bachelor's degree (preferably in HR / Education / Teaching).

Job Related:

MS Office 365 proficiency;

Other:

Valid Unendorsed Code 08 Drivers License

Own reliable motor vehicle - Extensive travelling required

Experience:

At least three years of experience as a Training Facilitator

A proven track record of designing and delivering impactful training initiatives that enhance employee performance and drive organisational growth

Strong ability to independently create, implement, and refine learning strategies to meet business needs

High-level competency in using Learning Management Systems (LMS) and developing digital learning content

Knowledge of Sector Education and Training Authorities (SETAs) and related compliance requirements

Required competencies to meet the job outcomes:

Excellent writing and communication skills in English

Advanced computer literacy, including digital learning tools and platforms

Strong digital adaptation skills and ability to incorporate technology-driven training solutions

Creative skills and initiative

Strong research, presentation, and reporting abilities

Ability to conduct thorough needs assessments

Presentable and professional

Interpersonal and relationship-building skills

Conflict management

Tact, diplomacy, integrity, and honesty

Negotiation skills

Open-mindedness and adaptability

Excellent problem-solving skills

Ability to work independently and as part of a team

Self-driven and motivated

Hardworking

Physical demands and work environment

Driver of a light motor vehicle - extensive travelling required

Working conditions are normal for an office environment

Energetic and well-presented

High level of self-awareness and ability to manage own learning



Essential Duties and Responsibilities

All duties must be conducted in compliance with the client's requirements, the Occupational Health and Safety Act, and other relevant legislation. Duties include:



Developing learning and development strategies with line managers based on both immediate and long-term staff requirements

Conducting annual training needs analysis in collaboration with line managers

Planning, directing, and delivering training and development programmes, including staff inductions, to meet organisational goals

Administering regular, detailed needs assessments to identify skills gaps

Designing training courses and programmes to address identified needs or managing this process through external service providers

Addressing skills deficits through tailored in-house training

Facilitating learning programmes and interventions where appropriate

Coordinating external training as needed

Ensuring all learning and development initiatives remain within budget and are fully utilised

Monitoring and reporting on activities, costs, and performance as required

Liaising with line managers and department heads to assess developmental needs

Assisting with learnership and internship interventions as needed

Serving as a sounding board for employees, helping improve their orientation and training

Maintaining confidentiality unless legally required to disclose information

Promoting a culture of open knowledge-sharing to enhance skills and service across the organisation

Leveraging Learning Management Systems (LMS) for content distribution, tracking, and assessment of training outcomes

Developing digital learning content, including e-learning modules, video training, and interactive courses

Staying updated on emerging technological work aids and digital learning trends

Liaising with staff to clarify job descriptions and related expectations

Contributing to the operations and climate of the company

Submitting monthly and quarterly reports, or as needed



This job description outlines the main duties and responsibilities for the position. It is not intended to be exhaustive.

NB: Should you not be contact within 2 weeks, kindly consider your application unsuccessful.