Facilitate delivery of high quality and engaging learning events, coaching and training on Client/Capita systems, processes & policies, customer service & communication. Assess employee skill levels and identify training needsJob title: Learning and Development Officer (Pipeline):Role ObjectiveCapita SA is seeking a motivated Customer-Centric individual who is ready to provide leadership through example by living Capitas culture and values. In this role, you will be facilitating the learning of a variety of disciplines, products, and systems elements to give delegates the necessary skills required to service our customers and to meet service level agreements to contribute towards business performance.Assisting in determining learning needs and objectives for the organization's various employees. Supporting with the development of course curricula, supporting materials and programs for learning initiatives. Ensuring the delivery of learning courses and programs through suitable methodologies, such as individual coaching and classroom training. Assisting in evaluating employees' learning performance and related improvements.Professional Know-howAcademic:
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