Job Description

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Description

The purpose of this role is to deliver exceptional customer service by effectively managing and responding to customer enquiries and issues. You will help build and maintain strong relationships with customers, fostering loyalty and trust in the D&D brand.###

Key Responsibilities

Support the Insight Legal Software Product Provide help and assistance to customers on the telephone in a prompt and courteous manner To promote a helpful and professional image to the customer giving full co-operation to any customer requiring attention To attend to customer queries and enquiries in a caring and helpful manner and with a commitment to dealing with the issue in a positive way To anticipate customer needs whenever possible to enhance the quality of service offered by the Company and to ensure customer loyalty is maintained Provide telephone and onsite training of the Insight Legal Software product. To comply with all statutory legislation To identify and report all and any hazards
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Skills, Knowledge & Expertise

Basic understanding of accounting and bookkeeping best practices. Knowledge of SRA Accounts rules Ability to communicate clearly, professionally, and succinctly. Works well under pressure with excellent time management skills. Create and publish documentation containing instructions for client consumption. Advanced knowledge of MS Office (Word, Excel and Outlook) Effective listening skills and ability to muti-task. Excels in a team environment and takes ownership of tasks and assignments.


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Job Benefits

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Do you share our DNA?

We ask how tomorrow can be better than today We are passionate about solving our customer's challenges Our ideas break boundaries We value different perspectives and encourage dialogue We take ownership and celebrate together


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About Dye & Durham

Dye & Durham is a global leader in legal technology. The company's three categories of integrated solutions - practice management, data insights and due diligence, and client onboarding - give solicitors the essential tools they need to run their firms, from client acquisition to case management and legal accounting, and everything in between.



Trusted by thousands of legal practitioners globally, Dye & Durham helps law firms achieve more growth with less effort.