Job Description

Company Description

About Kaelo

Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa - products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.

The Clinical Consultant is a specialised clinical specialist who is responsible for managing clinical support and providing counselling services. Establishing suitable clinically sound treatment plans and executing the treatment plan through quality telephonic counselling for those who utilise Kaelo Lifestyle clinical support services.

Provide Counselling Services

Provide counselling, coaching and guidance related to the unique challenges faced by the client Schedule follow up counselling appointments with the client in order to provide continued counselling and support Manage longer term telephonic counselling cases referred by the inbound EAP team

Provide Group Interventions

Have the ability to refer the client to other support structures with the aim of holistic support

Administration management

Log case notes on all interactions with clients on the applicable systems Accurate and proficient administration

Quality management and improvement

Ensure all quality measures and feedback are adhered to Telephonic quality measures are met and continuously improve interactions and processes

Qualifications

PERSON DETAILS : WORK EXPERIENCE

REQUIRED

Minimum of 5 years Employee Assistance Programmes experience Minimum 5 years counselling experience

PREFERRED

Telephonic counselling experience

EDUCATION : QUALIFICATIONS : ACCREDITATIONS WITH PROFESSIONAL BODY


REQUIRED

Qualified social worker, psychologist or registered counsellor Registered with the relevant professional body

PREFERRED


TECHNICAL SKILLS OR KNOWLEDGE


REQUIRED

Proficient in relevant computer applications Required language proficiency Knowledge of customer service principles and practices Knowledge of call centre telephony and technology Good data entry and typing skills Knowledge of administration skills and processes

PREFERRED


Some experience in a call centre or customer service environment

Additional Information

Accountability

Action orientated

Collaborative

Communication

Business writing skills

Manage complexity

Problem solving skills

Decision thinking

Encourages engagement

Resilient and adaptive

Resourceful

Demonstrates self-awareness

Purpose driven

*

Significance and values orientated