Customer Communications Specialist
Job Description
Optimize customer communications across all touch points to deliver a friction less customer experience
Touchpoints include, but are not limited to:
Help Centre
Operational communications: automated and manual multi-channel
Network notices
Skills and Attributes Requirements:
Exceptional writing and editing skills
Strong analytical skills
Ability to convey technical concepts simply to a non-technical audience
Passionate about quality and high standards
Confident in communicating effectively with stakeholders at different levels
Comfortable working in a dynamic environment, with broad subject matter and technical concepts
Task orientated, with excellent time management/organizational skills
Confident, self-motivated and able to work independently and collaboratively
Able to handle constructive stakeholder feedback and balance perspectives
A working knowledge of SEO best practice
Qualifications and Experience:
3+ years relevant working experience within a similar role
Portfolio of example written work
Excel: Intermediate experience
Experience in the web hosting industry an advantage
Knowledge of HTML and WordPress an advantage
Previous communication management experience preferable
Skills Required
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Job Detail
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Job IdJD740359
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IndustryInternet/Ecommerce
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Total Positions1
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Job Type:Full Time
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Salary:Discuss
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Employment StatusPermanent
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Job LocationCape Town, South Africa
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EducationAny Specialization
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Experience3 - Years
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Apply ByJul 30, 2021
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Job Posting DateMar 30, 2021