Job Description

Role: LIQUOR STORE MANAGER

Location: Waterfall, Durban, SA

Qualifications Required

• Grade 12
• Related qualification will be beneficial.
• 5 - 10 years' managerial experience within retail environment.

Skills Required

• Honest and trustworthy
• Customer service orientated and a willingness to deal with people every day.
• Ability to create teamwork environment.
• Attention to detail throughout the store
• Ability to identify and solve problems
• Take initiative
• Communication skills to train staff members and communicate problem areas
• Accurate with figures
• Interpersonal skills
• Attention to detail - Accurate
• Commitment to delivery and quality
• Good people management skills
• Must be able delegate effectively
• Be able to operate independently and as part of a team
• Good administration skills

Main Areas Of Responsibilities

STORE TARGETS AND PROFITABILITY

• Responsible to meet store targets.
• Maintain the store expenses within budget.

• Overall management of shrinkage within the store.
• Motivation of staff to buy in the success of the store.

STOCK MANAGEMENT

• Oversee stock control - monitoring stock levels and purchases.
• Oversee and participate in category stock counts as required - investigate variances.
• Stock to be received and GRV ed as per procedure ensuring transfers, claims and invoices are captured correctly.
• Oversee the receiving function ensuring accurate stock in the right quantities received, returns done timeously

FRONT END FUNCTION

• Manage the Front-End Function.
• Control and check floats
• Ensuring cash up procedure is done correctly, and money dropped as per procedure.

STAFF CONTROL

• Oversee the staff component of the store.
• Involvement in the recruitment, training, orientation, appraisal, and supervision of the staff component.
• Do monthly scheduling of staff to optimize staff, limiting the use of outsourced staff and payment of overtime.
• Staff uniforms - ensuring staff is always dressed neatly and correctly.
• Ensure compliance with store policies, procedures, and rules.
• Guide and motivate staff towards maximum performance - planning, time management and productivity of staff.

SECURITY, HEALTH AND SAFETY

• Responsible for the safety of the store, staff, and customers.

CUSTOMER EXPERIENCE

• Responsible for customer satisfaction within the store and the implantation and adherence to the customer service programme.

HYGIENE AND HOUSE KEEPING

• Overall management, control and implementation of the store hygiene and legal requirements.

PROMOTIONS

• Assisting in the promotional activities of the store, preparing and implementation of promotional material and events.

ADMINISTRATION

• Perform all administrative functions related to this position
• Store control of documentation - maintaining a neat and accurate document system.

COMMUNICATION

• Communicate productivity, staffing or training issues, system improvement needs, and other relevant information to Senior Management in a timely, thorough, and professional way.

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