Job Description

Job ClassificationReq - 135902 - Melissa CloeteCluster - Nedbank Wealth Cluster - Nedbank Wealth Management SA Division - Legal Advice and Litigation Business UnitLocation - Johannesburg (Hybrid)Closing Date - 27 September 2024Job FamilyAdministration, Operations and FacilitiesCareer StreamAdministration, Transactional Processing and ProductionLeadership PipelineManage Self: TechnicalFAIS AffectedJob PurposeTo provide administration support and specialist services to management across business functions in line with Nedbank business strategy.Job Responsibilities

• Engage with Panel Attorneys regarding litigation matters.
• Report writing
• Engage with Internal and external stakeholders through standard meetings.
• Maintain customer's trust through service, client experience and brand alignment.
• Collaborate with the stakeholders to maintain the business relationships for client service delivery
• Train, coach, support and guide staff on policies and systems.
• Effective resolution of queries.
• Manage projects of the department.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Job Responsibilities ContinuePeople SpecificationEssential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred QualificationBusiness Related DegreeMinimum Experience Level5 years' experience in a litigation support role within a Law Firm or Financial Services Recovery environment.Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business terms and definitions
• Business writing
• Cluster specific operations
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge

Behavioural Competencies

• Adaptability
• Communication
• Collaborating
• Customer Focus
• Decision Making
• Managing Work

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Nedbank