Job Description

The live account executive is responsible for managing the day-to-day execution of retail advertising campaigns, with a particular focus on the development of product-and-price advertising collateral.



The successful candidate will liaise closely with agency brand stakeholders and drive a positive, proactive and collaborative relationship with the client.



Responsibilities



Client relationship management

Build and maintain strong client relationships

Understand client advertising objectives and requirements

Communicate effectively with clients, providing regular updates and addressing their needs



Briefing and project management

Gather detailed client briefs and, in collaboration with the Head of DTP, interrogate and translate them into actionable briefs for the DTP studio, production or finished art departments

Manage project timelines to ensure deadlines are met and tasks are completed efficiently and to a high standard

Review creative deliverables to ensure alignment with client expectations and brand guidelines

Draft timely and effective job briefs and amendments to support the DTP team

Monitor and follow up on all outstanding briefs and debriefs from clients

Ensure all briefs are approved upfront, and that all internal and external checks and approvals are completed before the handover of the final artwork



Communication and collaboration

Collaborate with internal teams across departments, including creative, production, QA, DTP, traffic and finished art

Provide timely project status updates to both clients and internal stakeholders

Foster a positive, inclusive and collaborative work environment

Participate in all relevant status meetings, team check-ins and handover sessions

Schedule and arrange meetings with all relevant stakeholders, including the Head of DTP

Ensure both you and your team are well-prepared for client meetings

Act as a supporting point of contact for clients in the absence of other team members



Attention to detail

Ensure accuracy and consistency across all deliverables

Maintain a strong focus on deadlines, specifications and client expectations

Proofread and edit materials before sending to clients



Problem-solving and adaptability

Identify and resolve issues during campaign execution

Escalate concerns that require senior intervention promptly

Adapt quickly to shifting priorities and changing demands



Additional responsibilities

Maintain and update status reports, ensuring clarity on the progress of each campaign element

Provide regular progress updates to clients and internal teams

Keep accurate records of client communications, including meeting notes, emails, messages and calls

Ensure all DTP work is accurate and delivered within deadlines

Oversee the DTP process to ensure the final output aligns with the brief and is delivered on time



Qualifications

Diploma or degree in marketing, advertising or a related field



Experience

Two to three years' experience in a similar client service role within advertising or a related industry



Desired skills

Proficiency in MS Office (Word, Excel, PowerPoint)

Experience with Workbook and/or RMS (advantageous)

Proactive work ethic and strong problem-solving ability

Excellent time management, communication and interpersonal skills

Strong organisational abilities and attention to detail

Results-driven and client-focused mindset

Commitment to delivering outstanding service



Personal attributes

Collaborative team player with a positive attitude

Calm under pressure in fast-paced environments

Creative, enthusiastic and innovative thinker

Approachable, dependable, emotionally intelligent and compassionate

Proactive, accountable and resilient

Deadline-driven and solutions-oriented

Meticulous with excellent attention to detail

Ambitious and eager to grow within the agency



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