Loans Call Centre Manager
Gauteng, South Africa
Job Description
:Effective management of the Call Centre (telephonic and online) to ensure loan targets and administrative/financial standards are met, rules and regulations adhered to and staff managed and developed, while improving business and seeking new opportunities to develop the unit.Key result areas are as follows:
- Ensure Call Centre meets/exceeds loan out and loan In targets
- Management and development of staff according to Company and individual requirements
- Manage adherence to relevant policy and procedure
- Contribute to and manage marketing initiatives at call centre level
- Compliance with rules and regulations (financial systems and personal conduct).
- Monitor calls to ensure that dialogue with customers meets the required standard
- Ensure well maintained/updated records
- Regular and accurate reporting on call centre results and performance
- Maintaining and improving customer relationships
- Creating and growing customer database
- Keep team updated with product knowledge
- Assist with ad-hoc projects that may improve the sales and application process within the company
- Matric/Grade 12
- NDip/BDegree (Advantageous)
- 3 5 Years relevant experience
- Sales operations
- Call centre management
- Computer literacy
- Target-driven
- Financial acumen
- Leading a team
- Service Oriented
- Good Initiative
- Reporting
- Excellent Communication
Careers24
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1329943
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:R30000 - 35000 per month
-
Employment StatusPermanent
-
Job LocationGauteng, South Africa
-
EducationNot mentioned