Job Description


:Effective management of the Call Centre (telephonic and online) to ensure loan targets and administrative/financial standards are met, rules and regulations adhered to and staff managed and developed, while improving business and seeking new opportunities to develop the unit.Key result areas are as follows:

  • Ensure Call Centre meets/exceeds loan out and loan In targets
  • Management and development of staff according to Company and individual requirements
  • Manage adherence to relevant policy and procedure
  • Contribute to and manage marketing initiatives at call centre level
  • Compliance with rules and regulations (financial systems and personal conduct).
  • Monitor calls to ensure that dialogue with customers meets the required standard
  • Ensure well maintained/updated records
  • Regular and accurate reporting on call centre results and performance
  • Maintaining and improving customer relationships
  • Creating and growing customer database
  • Keep team updated with product knowledge
  • Assist with ad-hoc projects that may improve the sales and application process within the company
Qualification:
  • Matric/Grade 12
  • NDip/BDegree (Advantageous)
Experience:
  • 3 5 Years relevant experience
Competencies (skills, knowledge and attitudes):
  • Sales operations
  • Call centre management
  • Computer literacy
  • Target-driven
  • Financial acumen
  • Leading a team
  • Service Oriented
  • Good Initiative
  • Reporting
  • Excellent Communication

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Job Detail

  • Job Id
    JD1329943
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    R30000 - 35000 per month
  • Employment Status
    Permanent
  • Job Location
    Gauteng, South Africa
  • Education
    Not mentioned