Loans Call Centre Manager
Gauteng, South Africa
Job Description
:Effective management of the Call Centre (telephonic and online) to ensure loan targets and administrative/financial standards are met, rules and regulations adhered to and staff managed and developed, while improving business and seeking new opportunities to develop the unit.Key result areas are as follows:
- Ensure Call Centre meets/exceeds loan out and loan In targets
- Management and development of staff according to Company and individual requirements
- Manage adherence to relevant policy and procedure
- Contribute to and manage marketing initiatives at call centre level
- Compliance with rules and regulations (financial systems and personal conduct).
- Monitor calls to ensure that dialogue with customers meets the required standard
- Ensure well maintained/updated records
- Regular and accurate reporting on call centre results and performance
- Maintaining and improving customer relationships
- Creating and growing customer database
- Keep team updated with product knowledge
- Assist with ad-hoc projects that may improve the sales and application process within the company
- Matric/Grade 12
- NDip/BDegree (Advantageous)
- 3 5 Years relevant experience
- Sales operations
- Call centre management
- Computer literacy
- Target-driven
- Financial acumen
- Leading a team
- Service Oriented
- Good Initiative
- Reporting
- Excellent Communication
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Job Detail
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Job IdJD1330619
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R30000 - 35000 per month
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Employment StatusPermanent
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Job LocationGauteng, South Africa
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EducationNot mentioned