Job Description

A vacancy exists for Lobby Hosts. As a Lobby Host, you are responsible to receive and give a warm welcome to all our guests, in an efficient and courteous manner that is constituently professional, friendly, warm and engaging. A key point of contact for our FOH customers, delivery service providers and MODs. Manage and assist in identification of bottle necks in FOH to be communicated to CSTMs, MOD, RGM and ARM. Ensure all CX Tech is functioning correctly (i.e., kiosks, come and collect screen, digital menus etc.).KEY RESPONSIBILITIESxc2xa7Elevate customer journey in FOH through authentic connections of Feel-Good brand experiences, in all customer touchpoints: Welcome, Ordering and Dine Inxc2xa7Manage and assist customers with kiosk orders and future eCommerce strategies, ability to upsell items on the menu, recommend new promotions and references our Add Hope systemxc2xa7Maintain Feel-Good connections in FOH between service delivery providers, drivers and CSTMs.xc2xa7Manage the flow of customers and any potential bottlenecks.xc2xa7Observe and act on customer needs throughout their dining experience to enhance experienced service levels (e.g., notice a drink refill is needed while seating another customer and ensuring the drink is refilled prior to getting back to the door).xc2xa7Protect assets and guests by adhering to sanitation, health and safety regulations and brand standards.xc2xa7Adhere to YUMs culture principles.xc2xa7Matricxc2xa7Customer service certificate xc2xa76-12 months KFC tenure xc2xa7English proficiency xc2xa7Ability to communicate in a clear, concise, and friendly manner.xc2xa7Committed to hospitality and guest experience.xc2xa7Display excellent guest management skills.xc2xa7Technically astute to manage the kiosk.xc2xa7Maintain a high and positive energy. xc2xa7Professionalismxc2xa7Ability to multi-taskxc2xa7Team orientated.xc2xa7High attention to detailxc2xa7Well groomedxc2xa7Ability to stand/walk and stay focused and alert for extended periods of time.xc2xa7Remain tactful when facing confrontational situations.CLOSING DATE - 25/07/2024

AKM Foods