Job Description

Area/ Location: Hoedspruit, Limpopo

:

• Our client is seeking a dynamic and highly motivated individual to join their team as a Lodge Anchor. As a Lodge Anchor, you will play a crucial role in ensuring that our guests have an extraordinary experience during their stay. Your primary responsibility will be to provide outstanding customer service and act as a point of contact for all guest-related inquiries and requests

Qualifications & Requirements:

• The core function of the lodge anchor is to host the guest and manage all aspects of them to maximize guest delight
• Valid RSA Driver's License
• Proficient in Office Suite and Email
• Exceptional Guest Relations skills
• Ability to manage staff
• Understanding and ability to manage the different departments
• Ability to plan ahead and problem solve
• Financial experience in budget control, stock takes and stock control

Experience:

• Minimum 2 years experience in a Big 5 reserve and 4-star lodge necessary
• ResRequest experience will be beneficial

Package:

• Salary is negotiable depending on experience and references
• Accommodation
• Meals while on duty
• 21 days on 7 days off work cycle
• 15 days annual leave
• Provident Fund

Responsibilities:
Responsibilities include but not limited to:

• Meticulous in all aspects of managing the lodge
• Managing, Overseeing Staff with the General Manager
• Staff training and development
• Assisting the marketing manager to get content for social media
• Hosting Duties
• Allocation of Airport Transfers
• Little paws program
• Assistance around the lodge in other departments if needed
• Reporting to General manager, Group Operations Manager(s) and Head Office

Financial:

• Stock control and stock takes
• Maintain the correct allocations of expenditures

Rooms Division:

• Manage the housekeeping and front office departments in conjunction with your HOD and General Manager
• Ensure the lodge maintains the required standards aesthetically
• Food and Beverage and Kitchen
• Ensure costs are maintained as per the required standard
• Assist with Events planning and execution
• Assist with menu planning and cost control

Attributes:

• Mature and responsible
• Well spoken, well-groomed and presentable
• Strong leadership capabilities
• Positive attitude and approach toward team work
• Hands on approach towards the guest experience
• Ability takes initiative and problem solve
• Excellent guest interaction skills
• Passionate and pro-active towards personal growth and training
• Sober Habits, NO DRUG

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