Job Description

Job Summary

• Hospitality Diploma or tertiary qualification in Hotel Management
• Computer Literate Pastel /Micros/Opera/SEMPER property management system, as well as Microsoft Office
• English speaking, fluent in written and spoken English
• Zulu (Speak) certainly a great benefit. Some understanding will help
• Drivers License valid PDP beneficial
• Valid First Aid Certification is beneficial
• South African Citizen
• Physically fit, sober habits and in good health
• Previous work experience of at least 5 years in management roles in related lodge environments.
• Management experience in luxury lodge environment
• Experienced in managing such a large and diverse and intense property
• Focus of Guest experience delivery from each department
• Systematic and strong with protocols
• Use to a reporting system and presenting month end packs to Operations
• An understanding of budget control and financial management and planning for the future of the lodge
• HR and payroll functions of the lodge
• Hands on staff management and staff disciplinary process
• Delicately manage community staff and drive the development/upliftment process of those selected employees
• Eye for detail and good all-rounder in all aspects of the hotel food/ beverage/ housekeeping/ front office
• Experience and ability to train staff
• Reservations and front office administration & practices
• Basic maintenance & vehicle skills & knowledge
• Front of House Hospitality Manager & F & B (FOH & Kitchen)
• Month End Stock Takes & continuous stock control
• Guiding
• Management of guiding department
• Reservations/Reception

• bookings are done at Head Office therefore Lodge just to update the lodge sheet with current details & work the reservations from paper to arrival to departure
• Finance, Admin, Stock Controls & Stocktaking
• Housekeeping

• Communicating with HODs on bookings information,
• Maintenance

• Management of maintenance staff and tasks planned and unplanned
• HR

• General Duties

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