Hospitality Diploma or tertiary qualification in Hotel Management
Computer Literate xe2x80x93 Pastel /Micros/Opera/SEMPER property management system, as well as Microsoft Office
English speaking, fluent in written and spoken English
Zulu (Speak) xe2x80x93 certainly a great benefit. Some understanding will help
Driverxe2x80x99s License valid PDP beneficial
Valid First Aid Certification is beneficial
South African Citizen
Physically fit, sober habits and in good health
Previous work experience of at least 5 years in management roles in related lodge environments.
Management experience in luxury lodge environment
Experienced in managing such a large and diverse and intense property
Focus of Guest experience delivery from each department
Systematic and strong with protocols
Use to a reporting system and presenting month end packs to Operations
An understanding of budget control and financial management and planning for the future of the lodge
HR and payroll functions of the lodge
Hands on staff management and staff disciplinary process
Delicately manage community staff and drive the development/upliftment process of those selected employees
Eye for detail and good all-rounder in all aspects of the hotel xe2x80x93 food/ beverage/ housekeeping/ front office
Experience and ability to train staff
Reservations and front office administration & practices
Basic maintenance & vehicle skills & knowledge
Front of House Hospitality Manager & F & B (FOH & Kitchen)
Month End Stock Takes & continuous stock control
Guiding
Management of guiding department
Reservations/Reception
bookings are done at Head Office therefore Lodge just to update the lodge sheet with current details & work the reservations from paper to arrival to departure
Finance, Admin, Stock Controls & Stocktaking
Housekeeping
Communicating with HODs on bookings information,
Maintenance
Management of maintenance staff and tasks planned and unplanned
HR
General Duties
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