Job Description

Key Responsibilities:

• Oversee daily operations of the lodge, ensuring smooth and efficient service.
• Manage all aspects of guest services, ensuring the highest level of luxury and satisfaction.
• Lead, train, and supervise lodge staff, fostering a collaborative and high-performance team environment.
• Ensure that all lodge facilities and services are maintained to 5-star standards.
• Coordinate with the kitchen and housekeeping teams to ensure exceptional dining and room experiences.
• Manage guest requests and special arrangements, ensuring their needs are met promptly and professionally.
• Ensure health and safety standards are maintained across the lodge and within staff practices.
• Act as the primary point of contact for guests, addressing any concerns and handling guest feedback effectively.
• Provide administrative support, including managing budgets, inventory, and ensuring operational costs are controlled.
• Ensure staff are properly trained on lodge operations, service standards, and safety protocols.
• Step in as Relief Lodge Manager during the absence of the primary manager, maintaining the high standards of operation and guest experience.

Requirements:

• Proven experience as a Villa Manager, Lodge Manager, or in a similar luxury hospitality role, within a 5-star or remote environment.
• Strong leadership and interpersonal skills, with the ability to manage and motivate a diverse team.
• Exceptional guest service skills with a focus on attention to detail and luxury hospitality standards.
• Excellent organizational and time-management abilities to manage multiple tasks and staff effectively.
• Strong problem-solving skills and ability to handle guest concerns and operational challenges.
• Knowledge of financial management, including budgeting and controlling operational costs.
• Ability to adapt to a remote, high-pressure environment while maintaining a calm and professional demeanor.
• Excellent communication skills and a positive, proactive attitude.
• Experience working in a remote lodge or safari environment is a plus.
• A valid drivers license and the ability to drive a 4x4 vehicle in off-road conditions is a plus.

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