Job Description

Key Responsibilities:

• Guest Services: Ensure a superior guest experience by providing personalized service, addressing guest needs, and resolving any issues promptly.
• Operations Management: Oversee all lodge operations, including front desk, housekeeping, dining, and activities, ensuring smooth and efficient functioning.
• Staff Management: Recruit, train, and supervise lodge staff, fostering a positive and collaborative work environment.
• Financial Oversight: Manage budgets, control expenses, and optimize revenue opportunities while maintaining cost efficiency.
• Property Maintenance: Ensure that the lodge and its facilities are well-maintained, clean, and in excellent condition.
• Guest Relations: Engage with guests to gather feedback, handle inquiries and special requests, and enhance their overall experience.
• Compliance: Ensure adherence to health, safety, and environmental regulations and standards.

Requirements:

• Experience: Minimum of 5 years in a management role within luxury hospitality or a game reserve environment.
• Qualifications: Degree or diploma in Hospitality Management or a related field preferred.
• Skills: Strong leadership, organizational, and problem-solving skills, with excellent communication and interpersonal abilities.
• Knowledge: Comprehensive understanding of luxury hospitality standards, guest services, and operational management.
• Personal Attributes: Professional demeanor, adaptability, and a passion for delivering exceptional guest experiences.
• Flexibility: Ability to work flexible hours, including weekends and public holidays, as needed.

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