Job Description

Summary:The main purpose of the Lodge Manager is to manage the lodge and its team and create a more memorable guest experience in line with the company's Standard of Excellence.Key Responsibilities:- Ensure ultimate guest relations in the lodge and that the "at home" personal attention levels are maintained.- Management and ensuring morale and ongoing skills development and knowledge of employees of the lodge staff in line with the company's standards.- Support and active participation in effective human resources (inclusive of recruitment, inductions, onboarding, and performance management.- Maintain the highest standards of housekeeping, gardening, and maintenance in keeping with the design visual audits.- Effective daily administration of the concierge and reception duties.- Drive the broader goals of the company, in terms of the lodge, by planning and implementing Strategic Management Plans.Skills & Experience:- A minimum of 6 years of work experience - including management in a well - recognized five-star hotel or world class lodge.- High standards of service excellence and a passion for the industry.- Exceptional food and beverage knowledge of its preparation and terminology.- Awareness of dietaries and allergies.- Financial management ability.- Exceptional English and a second language would be preferable.- Good computer literacy.- Excellent management ability and communication skills.- A clear understanding of basic labor law and disciplinary procedures.- Understanding housekeeping and maintenance procedures.- An awareness of developments within the food and lodge industries, as well as international trends in hospitality.- Attention to detail.- Assertiveness, patience, and good organizational skills.- Valid Drivers License.

Staff Unlimited