Lodge/villa Manager

Grahamstown, Eastern Cape, South Africa

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Job Summary Duties:

Oversee food, beverage, housekeeping, and garden services to ensure a world-class experience at an exclusive-use villa.
Provide exceptional guest engagement, ensuring a warm, personalized, and professional experience for high-end clientele.
Lead and manage a team to deliver outstanding service to guests and their families, catering to all age groups.
Handle all administration, budgeting, ordering, and stock control related to the villas operations.
Collaborate with the wider management team, assisting at other lodges when the villa is unoccupied.
Maintain and enforce meticulous standards aligned with the Company's Best Operating Practices.
Uphold the core values in all aspects of daily operations.

Requirements:

Positive, energetic, and dynamic attitude.
Willingness to assist wherever needed.
Focus on ensuring a positive guest experience and attention to detail.
Commitment to successful teamwork and strong rapport among colleagues.
Experience managing all aspects of various lodge departments.
Excellent people skills with HR experience and team management capabilities.
Strong computer skills, particularly in Windows Office (especially Excel), Res-request, and SAGE.
Good knowledge and experience in housekeeping.
Ability to work long hours and manage time efficiently.
Availability to work 6 weeks on and 2 weeks off, as required.
Essential knowledge of food and beverage.
Must possess a Hospitality Diploma or similar qualification.

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