Job Description

We Go Places! How about you?
Immediate Superior: Operations Manager - Greenpark
Location: Cape Town - Epping
Function: Commerce
Sub Function: Sales - Ops
Type of Contract: Permanent
Reference Number: 118860Closing Date: 31/08/2024Purpose of the Job:Responsible for overseeing the effective management of all operational activities in the Distribution Centre Warehouse, relating to ensuring that products are received, stored accurately and that Customer Deliveries are executed in a timely and efficient manner.Key Responsibilities:

• Maintain the effective functioning of departments under the span and control of the logistics team namely: Optimal Transport Management, Customer Deliveries and Warehouse operations.
• Ensure that systems and procedures operate effectively.
• Deliver effective and outstanding delivery service.
• Maintain the company vehicles, material handling equipment and site in a cost-effective manner.
• Ensure the efficient provision of security services.
• Engage transport suppliers to maintain optimal fleet uptime to deliver on customer service commitments.
• Audit and ensure adherence to the relevant road traffic legislation.
• Conduct regular fleet inspections as per the fleet guidelines to ensure compliance with road traffic act and internal measures.
• Understand and monitor fleet key performance indicators and implement corrective action plans where required.
• Ensure that Fleet/Transport Resourcing is optimal and that their appearance upholds the company image at all times.
• Manage performance of contractors in according to the agreed SLA.
• Oversee the Warehouse to ensure the stock availability and the quality of the stock.
• Manage DOC and working capital.
• Oversee Returnable bottles i.e., returns to issues and weeks/days in trade.
• Ensure that all product invoicing and empty return procedures are adhered to.
• Manage operations execution and expenditure in line with budgets and forecasted resourcing.
• Minimize overtime and temporary employee usage.
• Look for internal and external financial optimization opportunities.
• Provide input into the monthly financial performance, analysis and ensure the necessary plans are put in place to correct if required.
• Ensure that the Asset Management Master data is up to date and accurate.
• Assist Ops Manager with compiling the yearly operational and capital budget for individual departments.
• Provide input in updating the expense budget through 1st and 2nd forecast taking into account all operating variables.
• Mange the end-to-end Owner Driver function in line with the latest Owner Driver management guidelines.
• Ensure Customers receive deliveries within the agreed service level requirements.
• Ensure optimal resourcing to meet Customer service requirements.
• Manage the customer ID Card process.
• Assist in the development of Business plans in line with the relevant guidelines.
• Facilitate the understanding and execution of the Business plan by all relevant stakeholders
• Analyze the customer service results and ensure that detailed plans are developed to widen the competitor gap.
• Gather customer intelligence and make the necessary changes to support superior customer service delivery.
• Review internal and external business processes for alignment with business strategy.
• Maintain product quality and relevant stakeholders engaged.
• Handle customer complaints and ensure that corrective action is taken where necessary.
• Ensure customer DSPs are aligned to the activity and changes communicated.
• Manage the OTIF component of customer service.
• Evaluate and maintain loss control procedures on an on-going basis.
• Ensure that the delivery fleet complies with all legal requirements as per the Road Transport Quality System.
• Ensure that stacking heights are complied with and maintained.
• Adhere to and maintain site housekeeping standards.
• Ensure adherence to site safety standards as part of the Safety, Health, and Environmental Committee.
• Ensure compliance with all relevant legislation.
• Manage the organization's assets in line with policy and procedure.
• Review and sign off the necessary internal governance processes.
• Assist in conducting monthly stock counts in line with Inventory management procedures and processes.
• Ensure routine Quality Control inspections in the Distribution Centre.
• Conduct and manage Quality and Risk Audits
• Manage ICC Audits and ensure that ICC standards are adhered to.
• Understand, implement, and adhere to Internal Control Measures such as: ICC's, ISO requirements, Owner Driver Audits and Operations Excellence requirements.
• Create an environment that allows for cross functional learning and integration.
• Conduct regular team meetings to understand performance as well as to ensure achievement of short- and long-term objectives.
• Ensure that all reports are compiled and analyzed to monitor costs and efficiencies.
• Ensure that Operational Costs cents per liter is contained through continual investigation and improvement of asset utilization and effective warehouse management.
• Collaborate with the COE on business Improvement projects/ plans.
• Support regional initiatives in line with the business plan.
• Follow the organizations policies and procedures and identify opportunities for continuous improvement.

Job Requirements:

• A Relevant tertiary qualification (degree) in Logistics or Supply Chain Management
• A minimum of 5 years of relevant experience, inclusive of 3 years in a Leadership/management role.
• Proficient in MS Office, SAP, Strato, ATG, TMS, Tableau, Qlikview, Success Factors experience beneficial.
• The ability to work under pressure and meet tight deadlines.
• Excellent communication skills (both written and oral) and sound presentation skills.
• The ability to work after hours and / or shifts if necessary.
• Knowledge of all relevant legislation.
• Knowledge of customer service principles and practice.
• Experience in a customer service environment is essential

Demonstrates HEINEKEN Behaviours aligned to role expectations:
Deliver:

• Play to win & celebrate success.
• Deliver the goods.

Shape:

• Think consumer first.
• Make courageous moves.

Connect:

• Champion a culture of belonging.
• Learn, share & reapply.

Develop:

• Have real conversations.
• Embrace learning & growth.

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Heineken Beverages (South Africa) (Pty) Ltd) is committed to an organisational culture that recognises, appreciates and values inclusion and diversity. You must be fully eligible to live and work in South Africa to apply.

Heineken