Job Description

About ManageAir:

Are you ready to embark on a career that redefines the luxury short-term accommodation industry? We are an innovative airbnb management company seeking exceptional individuals to join our dynamic team. As a professional management service, we provide homeowners and landlords with the freedom to enjoy their high-end property investments while we handle the intricacies of hosting.

About Us:

At ManageAir, we are on a mission to leverage cutting-edge technology and elevate the hosting experience. We aim to make luxury hosting effortless and maximize revenue for our esteemed hosts. If you are passionate about disrupting the industry and making a significant impact, this is the perfect opportunity for you.

Company Culture and Ethos:

Our culture is at the heart of our success. We continually strive for excellence and understand that the core of any successful company is the team driving it. Here's what you can expect when you join us:

• Recognition: We place significant emphasis on acknowledging team members for their invaluable contributions to the company.
• Innovation: We provide our team members with the platform to innovate and enhance existing processes continually.
• Team Bonding: Enjoy social evenings to unwind and strengthen bonds as a collective.
• Support and Direction: Regular meetings with senior management ensure you receive the necessary support and guidance within your role.
• Fuel for Success: Coffee and snacks are available for you to savour while at work.

Role Overview:

As a Portfolio Manager at ManageAir, you will play a pivotal role in our mission to redefine the luxury short-term rental industry. Your responsibilities will encompass a wide range of tasks, all aimed at ensuring the seamless operation of our exclusive properties. This is an opportunity for a detail-oriented, organized, and tech-savvy individual to excel in a fast-paced, customer-centric environment.

Key Duties:

Guest and Owner Relations: Exceed expectations with both discerning guests and property owners, providing unparalleled customer service.

Operational Efficiency: Coordinate various tasks, including scheduling maintenance, luxury shopping, overseeing renovations, and managing expenses.

Property Maintenance: Conduct thorough maintenance checks, schedule upholstery cleaning, and liaise with contractors as required.

Administrative Tasks: Manage tasks such as receipt management, meticulous filing (both electronic and hard copies), monthly statement evaluation, and handling Xero bills and invoices.

Onboarding: Take full ownership of the onboarding process from inception to completion.

Relationship Building: Cultivate strong relationships with colleagues, building personnel, and external stakeholders.

Reporting: Regularly provide comprehensive reports on property inspections, cancellations, and review analysis.

We are seeking candidates who possess and are eager to develop the following essential skills and qualities:

• Exceptional Organization: Your ability to maintain order and structure in the fast-paced luxury property management industry is paramount.
• Outstanding Multitasking: You excel at handling multiple tasks simultaneously, a skill honed through experience in the high-pressure world of luxury property management.
• Diligence and Work Ethic: Your strong work ethic, cultivated through your experience in the luxury property sector, is at the core of your professional identity.
• Punctuality: You understand the value of timeliness, a trait that has been reinforced by your tenure in the luxury property industry, where deadlines are crucial.
• Meticulousness: Your meticulous attention to detail, refined through years of managing high-end properties, ensures precision in your work.
• Keen Eye for Detail: Your sharp eye for even the smallest nuances is a product of your extensive experience in the luxury real estate sector.
• Administrative Proficiency: Your strong administrative abilities, developed through hands-on experience in luxury property management, enable you to streamline processes efficiently.
• Tech Savvy: You are not only comfortable with technology but have a track record of swiftly adapting to new tools and software within the luxury property management realm.
• Rapid Learning: Your reputation as a fast learner is well-founded, as you have consistently acquired new skills and knowledge throughout your tenure in the luxury real estate industry.
• Personable Nature: Your interpersonal skills have been refined through years of building relationships with high-net-worth clients and stakeholders in the luxury property sector.
• Motivation and Drive: Your innate motivation and proactive attitude, traits that have propelled your success in the luxury property industry, set you apart as a dedicated go-getter.
• Process-Oriented: Your commitment to following established processes and contributing to their refinement is a testament to your industry expertise.
• A Valid Driver's License: In the luxury property management field, a valid driver's license is not just desirable but essential for ensuring the seamless management of properties.

At ManageAir, we believe in fostering a culture of continuous growth and development. If you possess these attributes and are ready to embark on a fulfilling career in luxury short-term rental management, we encourage you to apply. Join us, where your skills and dedication will contribute to our ongoing success and innovation in the industry. Apply today and be a part of our dynamic team!

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