Job Description

Closing Date: 2024-10-17Job Type: PermanentJob Level: ManagementExperience: Between 5 - 7 YearsEE/AA: NoSummaryLuxury Spa Manager - Wellness Spa - KnysnaWe are seeking an experienced and dynamic Luxury Spa Manager to lead our exclusive spa in Knysna. The ideal candidate will possess exceptional guest relations skills, ensuring each client receives a personalised and unforgettable experience. As the Spa Manager, you will be responsible for overseeing all spa operations, managing a team of skilled therapists, and maintaining the highest standards of service.This role demands a leader who is passionate about wellness and luxury, with a commitment to delivering exceptional service in a prestigious setting.Description

• Guest Relations: Deliver world-class service to our discerning clients, addressing their needs with professionalism and warmth. Handle any guest complaints or concerns promptly and efficiently.
• Spa Management: Oversee daily operations, ensuring the spa maintains its luxurious ambience. Implement and maintain high standards of hygiene and presentation, ensuring all facilities are pristine and well-maintained.
• Staff Management: Recruit, train, and motivate a team of spa professionals. Conduct regular performance reviews, manage schedules, and ensure staff are up-to-date with the latest spa treatments and techniques.
• Product Knowledge: Stay informed about the latest luxury spa products and treatments. Recommend appropriate products to clients and ensure the spa is stocked with high-quality, in-demand items.
• Financial Management: Monitor and manage the spas financial performance. Prepare budgets, manage expenses, and ensure profitability. Regularly review pricing strategies to maximize revenue.
• Spa Software: Utilize spa management software to schedule appointments, manage client records, and track inventory. Ensure all staff are trained on the system and that it is used efficiently.

Minimum Requirements

• Luxury and 5 spa background
• 3 years spa management experience
• People skills
• Spa Software literate
• own vehicle, weekend work
• If no reply is received within 4 business days please consider your application unsuccessful

We OfferQuarterly Incentive on earning potentialBenefitsQuarterly Incentive on earning potential

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