Job Description

:If you have a proven luxury travel sales background, with an excellent knowledge of the products and worldwide destinations associated with high end travel, have outstanding sales and customer service skills and are enthusiastic and self-motivated to further your career with the best in luxury travel we - Ten Lifestyle Group - want to hear from you!We are looking for self-motivated, customer service focused individuals who are passionate about providing the perfect travel experience for our members every time - whether a short trip for business or leisure holiday for the whole family. You will be able to build significant customer relationships, provide outstanding customer service, tap into your sales ability and excellent product knowledge.Available to start as soon as possible - Fix Term Contract - April - August 2024Who We AreAt Ten our goal is simple, to become the most trusted service business in the world.Ten is a leading global lifestyle management business with presence in over 20+ offices globally and more than 1300+ employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.To find out more about Ten, please watch this short video .Key Responsibilities

• Providing excellent customer service to members across MENA region, Europe, US and Asia

• Design requests by telephone and email in Arabic and English of individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer
• Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing
• Active cross-selling of lifestyle services for travel enquiries, promotions and exclusive events
• Conducting research and putting together proposals
• Liaising with our trusted suppliers on behalf of Members
• Maintaining up-to-date records for our members
• Representing TEN, telling the story and promoting our concierge value
• Building rapport with members
• Demonstrate proactivity and converting requests to bookings

Requirements:Key Skills & Attributes:

• Only Arabic speaking candidates who are CURRENTLY based in the UK will be considered
• Fluency in English and Arabic is required. Excellent written & oral communication is a MUST. Fluency in Arabic is mandatory. Knowledge of other languages is a benefit, but not a necessary requirement. Please be prepared to take a language test in any language you mention as a skill. French is a plus.

• Required background: Hospitality, Tourism, Customer Service in a Luxury brand
• Experience with UHNW Individuals
• Local and International Knowledge
• Exceptional attention to details
• Reactive problem solving
• Ability to work with tight deadlines and under pressure
• Strong online research skills
• A 'Can-Do' and positive attitude
• Passionate about customer service and sharing local tips
• Strong work ethics

Guidelines for Hybrid/Home Office option:

• Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.
• A secure home office at your confirmed address, free from background noise or other distractions
• Internet service must meet minimum requirements and minimum speed check must be complete

Benefits:Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.All our employees also enjoy a range of benefits:

• Offer flexible work arrangements including Hybrid work possibilities
• One (1) month paid Sabbatical after 5 years of Service, without tapping into annual leave
• We also offer a company contribution towards medical aid, transport home for those working a late shift (applies to those who don't have a car).
• ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.
• Access to lots of great travel and entertainment discounts as our clients' members would!
• There are lots of social events throughout the year as well as a break-out room where employees can relax (or, if they wish, play one of the numerous games we provide!) or stunning roof-top terrace to enjoy the Table Mountain view, whilst enjoying our latest fruit drop or great coffee/tea station.
• Global Team, with diversity at its core.
• Safe and secure offices located in Cape Town Foreshore, with complimentary off-street parking.
• Possibility of growth within a dynamic and international company

Commitment to DiversityWe encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs. Ten has a commitment to supporting the delivery of Ten's environmental, social, and governance goals, and promoting policy adherence."Ten works with a small, preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time."Deadline for applications - 8 March, 2024

Ten Lifestyle Group