Job Description

Is this you?You're a natural leader who thrives in a fast-paced, high-pressure environment. Managing and developing a team comes naturally to you, and you excel at building strong relationships with both your colleagues and external partners. You have an eye for detail, a strategic mindset, and a passion for delivering outstanding service. You're tech-savvy, analytical, and always looking for ways to enhance efficiency while maintaining top-tier service standards.What you'll be doing (and why you'll enjoy it)You'll be leading and motivating a high-performing reservations team, ensuring seamless and personalised service for travel trade partners. You'll oversee the team's structure, training, and development to maintain operational excellence. Your role will involve managing reservation systems, troubleshooting issues, and optimising inventory to maximise revenue. You'll also work closely with sales teams, lodges, and IT specialists to streamline processes and improve service efficiency. In addition, you'll analyse reports and provide valuable insights to support revenue growth and business strategies.Where you'll be doing itYou will be joining an esteemed company known for enhancing guest travel experiences while maximizing revenue to support conservation and community initiatives. The company prides itself on a culture of inclusion, collaboration, and multi-skilling of staff. With a strong commitment to environmental sustainability and community development, you will be part of a team that makes a significant impact in these areas.This role is office based in Claremont, Monday to Friday 8am to 5pm and we're looking for someone who's happy to take the odd call after hours for emergencies.What you'll needYou'll need a Matric Certificate with at least 3 years of experience managing a team in a high end establishment in a reservations, hospitality, or travel environment. Strong leadership skills and the ability to motivate a diverse team are essential. You need to be highly organised with a keen eye for detail. A deep understanding of reservation systems, revenue management, and high end customer service is crucial. You'll also need to be a South African citizen or have a valid work permit.What youll getA market related salary which includes a provident fund, disability, funeral and life cover. A bonus is after 1 year's employment. You will work with a great bunch of people that are passionate about what they do and have a nice environment to work in, for a Company that cares about their employees and give back to the communities they operate in.How to applyFor a confidential discussion, please contact Sandy on (021) 035 1433 or send your CV to s.bremner@thetalentexperts.co.zaWe do respond to everyone! Just give us a few days to work through your application.

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