Job Description

Position Summary: - Achieve all Brands key performance indicators and targets through make up service offerings in store - Provides high touch service to all customers at all times to deliver personalized service dependent on customer's needs across all generations and all ethnicities. - Fosters excellent working relationships on counter and with the wider business and retailer. - Drive transactions by proactively promoting new products and additional tasks. - Achieves the brand expectation for appointment and bookings. Key Roles & Responsibilities: - Customer Service & Sales - Provide welcoming, personal, professional service to all customers at all times. - Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive. - Suggest groups of appropriate products and colours to meet and exceed customer's needs. - Assist customers with product and services selection and information. - Perform professional and appropriate makeup applications to achieve the look the customer desires. - Inform customers of available services, M.A.C consciousness programs and philosophies. - Obtain customer data for M.A.C addict book or other client list as required. - Meet your individual responsibility for your appropriate contribution to the team's goals in terms of service, sales and company objectives. - Adhere to current "good counter practices". - Give great internal customer service and develop good working relationships with colleagues. - Be punctual and manage time on counter effectively. - Keep informed about products, company information and store information. - Actively participate in store theme days, events and new product launches. - Achieve Skills Certification requirements. - Actively participate in M.A.C training sessions and partnered store mandatory training sessions. - Assist in Inventory Management - Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day. - Communicate low on stock and out of stocks to the Retail Manager. - Assist in the proper rotation of stock - Maintaining work environment - Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day's business. - Maintain a clean and organized work area. - Maintain tester units in proper schematic order, replace products once authorized by manager. - Replace any broken or damaged products authorized by - Manager. - Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas. - Inform management of any store maintenance or Health and Safety issues which might lead to accidents. - Administrative Assistance Activities - Assist with inventory counts. - Be responsible for booking demos and lessons. - Adhere to proper security procedures regarding handling of cash and assets. Qualifications - Grade 12 - Beauty Certificate or similar - Retail Cosmetics Experience - Ability to work retail hours Job: Retail - Store Primary Location: Europe, Middle East, Africa-ZA-KZN-Durban Job Type: Standard Schedule: Full-time Shift: Variable Job Number: 248225

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