Job Description

Closing Date 2024/02/28
Reference Number SAA240215-4
Job Title Maitre D (ORTIA)
Division Commercial
Business Unit N/A
Job Type Permanent
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Kempton Park
Job Purpose

The role will ensure the provision of a high-quality lounge experience which is a key element of the Airline premium brand positioning and actively manage suppliers to ensure overall operations run smoothly and efficiently whilst conforming to safety, security and audit requirements, ensuring inventory, service standards and quality are upheld to achieve an exceptional overall customer experience. The role will be responsible for building cohesive, top-performing and customer-centric teams.
Principal Accountabilities

• Demonstrates an understanding of the Lounges strategy and implements strategy in own area of responsibility

• Manage front- and back-of-house operations of Lounge operations

• Oversee quality controls; budget management; safety compliance

• Manage staff and vendor staff to ensure efficient and excellent service in the lounge by holding scheduled meetings (daily, weekly as required by the operation)

• Ensure adherence to food safety and hygiene standards according to Hazard Analysis & Critical Control Points (HACCP) guidelines

• Ensure that catering standards and catering specification is adhered to every day, and report any deviations to catering specifications

• Ensure that all beverage specifications are adhered to including the serving methodology of wines

• Ensure that the lounge and kitchen is clean, inspect all around and point out anything dirty areas to the cleaning company

• Contributes to the budget management and containment of costs

• Provides recommendations on profitability

• Communicate with guests using a clear, respectful and professional language at all times

• Oversees the correct application of processes and systems in area of responsibility

• Executes work outputs according to customer requirements

• Adheres to Governance and Risk Management policies, processes and systems

• Ensure professional and consistent one-stop service for passengers visiting lounges

• Resolve any problems that arise in lounges including customer queries, ensuring that high quality standard is maintained

• Provide creative ideas to improve the services offered in the lounges

• Communicate and liaise findings and any irregularities to the management

• Supervise and train reception and 3rd party staff

• Ensure Lounge team members uphold Lounge service standards by providing on-the-job training, in-service training and coaching

• Liaise with catering company about menu changes

• Orders and controls inventory

Qualifications & Experience

• Grade 12 (Matric) at NQF level 4

• A 3 year diploma in Hospitality Management at NQF level 6

• At least 3 years' proven experience as Maitre-D or Restaurant Manager in a 4 star hotel

Knowledge and Skills

• Good interpersonal skills

• Computer literacy

• Able to manage stress

• Planning and Organising

• Assertive

• Committed

• Responsible/ accountable

• Knowledge of Passenger Handling and Check-in, Boarding procedures

• Knowledge of the Voyager, Star Alliance and partner programs

• Strong knowledge of Customer Service

• Leadership skills

• Analytical skills

• Negotiating skills

• Problem solving skills

• Communication skills

• Understanding of food and beverage specifications and display

Attributes

• Effective communication

• Technical Expertise

• Stakeholder Relationships

• Flexibility and Adaptability

• Drives Results

• Organisational Awareness

• Ethics and Integrity

• Collaboration

• Passion for hospitality

• Uphold image and brand of SAA

• Professional

Additional Information

SAA is using an online recruitment tool. Applicants are required to complete an individual registration profile capturing essential personal and career selection criteria. Applicants must please note that they only need to complete the online registration once and thereafter they can update their online profiles as and when necessary.

PLEASE NOTE: The onus are on applicants to ensure all mandatory fields are completed. Incomplete online profiles will be disqualified from the application process. Online profiles are used for screening and shortlisting purposes. A CV is only for verification and record keeping purposes. Applicants need to ensure that their online profiles are completed with correct and current information. Incomplete sections can disqualify applicants from the screening and selection process.

This applies to all internal and external applicants.

Policy

We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.

xc2xa9 South African Airways

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South African Airways