Job Description

Description

Managed Services Associate



About the Role:

As a Managed Services Associate, you will be responsible for executing platform configuration requests to support our customers in getting the most value from our platform. This is an execution-focused role, ideal for someone eager to develop expertise in data structuring, platform workflows, and customer success operations.



At Meltwater, we believe in more than just getting the job done, we're committed to your personal and professional growth. As an intern, you'll be immersed in a supportive environment that cultivates your skills, encourages mentorship, and promotes inclusive leadership. You'll be a valued member of our diverse community, where individual contributions are recognized and celebrated. Our internship program is thoughtfully designed to empower your development and equip you with the tools for a successful and fulfilling career.



What you'll do:

Configure and manage dashboard setups, search creation, alert management, and other platform requests. Execute standard Managed Services tasks with increasing independence. Ensure high-quality data structuring to improve platform accuracy and efficiency. Collaborate closely with Customer Success (CS) and Premium Support teams to address customer needs via a ticketing system. Learn and apply best practices in data organization and customer workflows. Work under guidance from senior team members, progressively developing technical expertise and problem-solving skills.


What you'll bring:Strong attention to detail and ability to follow structured processes. Interest in solving customer challenges or request within the capabilities our product suite Ability to collaborate with internal teams and work efficiently in a structured environment. Proactive mindset with a willingness to learn and adapt. Basic familiarity with SaaS platforms, digital tools, or ticketing systems is a plus.



Where You'll Work: V & A Waterfront, 3 Dock Rd., 8001 Cape Town


When You'll Join: June 2025


Our Story


At Meltwater, we believe that when you have the right people in the right environment, great things happen.


Our best-in-class technology empowers our 27,000 customers around

the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.


Our award-winning global culture drives everything we do and creates

an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along

the way.


We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.


We're proud of our diverse team of 2,200+ employees in 50 locations across


25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.


We are Meltwater. Inspired by innovation, powered by people.

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Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.


All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.


Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.