Job Description

KEY AREAS OF RESPONSIBILITY



Operational Management



Full oversight of daily operations across the hotel, camping, and F&B outlets



Maintain high standards in cleanliness, presentation, and guest services



Conduct regular walkthroughs and audits to ensure smooth function across all departments



Guest Experience



Ensure exceptional guest service across check-in, check-out, and during stay



Manage bookings, guest feedback, and conflict resolution with professionalism



Drive a guest-first culture among all staff



Food & Beverage Oversight



Oversee kitchen, bar, and restaurant operations



Monitor food and service quality, portion control, and cost efficiency



Ensure stock management, cost control, and compliance with hygiene standards



Financial & Administrative Management



Create and manage budgets; monitor expenses and revenues



Weekly and monthly reporting to shareholders and head office



Manage payroll input, stock control, supplier accounts, and debtors



Property & Maintenance



Oversee ongoing maintenance, repairs, and preventative strategies



Liaise with external contractors and ensure upkeep of all facilities and equipment



Maintain aesthetic appeal of the hotel and grounds



Team Leadership & HR



Manage time & attendance, rostering, and inter-department coordination



Hire, train, motivate and lead a team of approx. 40 staff



Address staff grievances, disciplinary issues, and maintain a positive work culture



Sales & Marketing



Drive direct bookings and occupancy in collaboration with Head Office



Manage online travel agent (OTA) platforms and ensure accurate updates



Support social media presence and attend relevant expos and regional events



Health, Safety & Compliance



Ensure compliance with OHS Act and all safety regulations



Maintain a clean, safe, and healthy environment for guests and staff



Conduct regular safety training and uphold emergency response protocols



REQUIREMENTS

Qualifications & Experience:

Minimum 5 years of hospitality management experience (preferably resort or lodge)



Strong background in F&B, operations, and guest relations



Valid driver's license (both partners preferred)



Experience with hospitality systems like APEX, NightsBridge, and OTAs

Skills & Attributes:

Financial acumen:

budgeting, cost control, reporting



Excellent interpersonal and leadership skills



Problem-solving and strategic thinking abilities



Strong organizational and administrative capability



Comfortable working in a remote location



Passion for hospitality and a hands-on approach to leadership



Between 5 - 7 Years