Job Description

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Account Management
Overview:



Partner with assigned customers to achieve specific business goals that jointly drive market share, volume and revenue growth. Focus on the n the delivery of customized payment solutions and comprehensive consulting support, while leveraging MasterCard's strong brand, technology, operations and risk platforms to deliver bottom line results to customers Deliver against sales targets for MasterCard products & services and net revenue targets from new and existing business Collaborate with the account team and customer to establish and execute annual business plans and quarterly review sessions to establish, monitor and report progress against joint objectives that include business development, advertising, marketing and product management activities Assist with analysis of the customer's business through profitability modeling, financial forecasting and competitive analysis Obtain or exceed assigned revenue quota To ensure delivery of the financial goals as stated in the multiple Business Agreements with these customers Deliver the best of MasterCard to these customers by leveraging local and regional resources to maximise development opportunities and provide excellent customer service


Role



Operate as the lead point of contact for any and all matters specific to your customers Build and maintain strong, long-lasting customer relationships Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors Ensure the timely and successful delivery of our solutions according to customer needs and objectives Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment Assist with high severity requests or issue escalations as needed


All About You

Manage the overall MasterCard / Customer relationships with financial institutions as stated above ("the Customer"), taking responsibility for Understanding the business drivers and payment priorities for the Customer Preparing and executing against an Account Plan, that focuses on initiatives that will drive mutual growth for both organisations Developing a Contact Management plan, to ensure active & relevant communication with executives from the Customer, as part of MasterCard's overall Customer Relationship Management strategy Identifying and developing new business opportunities, which could include new products and/or new technology Actively engage and coordinate efforts with other Customer-facing MasterCard resources including Product Sales Specialists, Customer Marketing Specialists, MasterCard Advisors Account Specialists, Regional Implementation Support, Strategic Operations and processing resources Provide oversight for project plans developed by MasterCard in association with Customers.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and * Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.