Job Description

• Manage and authorise purchases and invoices for Passenger Services, Crew and Technical;
• Manage costs in respect of delay and missed connections;
• Motivate for any additional contracts relating to purchasing;
• Implement cost saving initiatives and manage external service provider relationships;
• Attend to common interest matters;
• Ensure adherence to company policies and procedures;
• Ensure adherence to relevant legislation (Air/Ground Safety, Labour);
• Achieve punctuality targets, On Time Performance;
• Ensure emergency plans are in place for the relevant station;
• Plan, organise and motivate for resources when required;
• Coordinate delay handling, in some severe cases he/she will be requested to present themselves to the airport;
• Coordinate regular audits to ensure service and safety standards are of the highest quality;
• Ensure a smooth and positive passenger experience;
• Promote customer service KPI as directed by Management and NPS;
• Ensure that the external service provider/s align their customer service standards with that of FlySafair's standards;
• Provide leadership to supervisors and staff;
• Ensure staff maintains effective communication channels;
• Ensure staff has the required training and skills;
• Manage the performance of staff;
• Manage unresolved staff queries/issues;
• Maintain correct staff levels;
• Initiate and manage the recruitment of staff in close co-operation with the company's HR Division;
• Manage staff scheduling and activity;
• Enforce housekeeping practices;
• Ensure compliance with health and safety regulations;
• Ensure compliance with the company code of conduct;
• Represent Safair Operations at the Airline Operators Committee (AOC) forum at various stations through third-party service providers;
• Represent Safair Operations at the Local Baggage/Pilferage Committee at various stations through third-party service providers;
• Represent Safair Operations at the Local Airport Security and Safety Committee at various stations through third-party service providers;
• Represent Safair Operations at the Local Bird and Wildlife Committee at various stations through third-party service providers.

• Grade 12 or equivalent;
• Diploma/Degree in travel and tourism or aviation (Advantageous);
• Minimum of 10 years aviation experience, of which, 5 years must be management experience;
• Experience in the following areas:

• Baggage handling
• Passenger Handling
• Operations and Cargo Handling;
• Non-scheduled Operations;
• Experience in Commercial Ground Handling agreements;
• Experience working with IOSA and ISAGO audit requirements;
• Non-office hours may apply from time to time due to operational requirements;
• May be required to work weekends or extended hours due to delays etc.;
• Computer literate; - Strong leadership skills;
• Planning, organizational and time management skills;
• Excellent interpersonal skills;
• Strong oral and written communication skills;
• Problem-solving and decision-making capability resolving conflict;
• Strong relationship building;
• Ability to multitask.

• Professional;
• High integrity;
• Empathy;
• Patience;
• Self-motivated;
• Independent (able to work without supervision)
• Goal oriented;
• Positive attitude;
• Able to cope with changing workload priorities and pressure;
• Immaculate timekeeping.

FlySafair