Effective knowledge of South African Civil Aviation Regulations (SACARs), Basic Conditions of Employment Act, health and Safety Act and other regulatory requirements applicable to the work environment
Cost, revenue and cash management including date and financial analytics
Key Responsibilities:Contract and rate negotiations xe2x9exa2 Draft Service Level Agreements by consulting with customers and internal stakeholders to give effect to the customerxe2x80x99s requirements within the capabilities of the company's Operations. xe2x9exa2 Inform the relevant departments of requirements of the customer contracts to adhere to contractual obligations. xe2x9exa2 Monitor expiry dates of contacts to extend, renew or add additional information by way of addendum to the contracts where required.Business Development xe2x9exa2 Obtain extensive knowledge of customer requirements within the market through relationships within the market to aid in decision making. xe2x9exa2 Grow existing customer base by offering customers various solutions. xe2x9exa2 Offer value-added service offering to aid in customer growth. xe2x9exa2 Keep customer informed of new developments in terms of flight availability, routes and service offering.Revenue growth and revenue targets xe2x9exa2 Develop and maintain pricing structures to achieve the highest yield without jeopardising break-even volume. xe2x9exa2 Identify and implement new service offerings to aid in revenue growth. xe2x9exa2 Implement revenue targets. xe2x9exa2 Reviews and report on targets by comparing actual versus target revenueCustomer retention and acquisition xe2x9exa2 Retain existing customers by maintaining a professional working relationship xe2x9exa2 Resolve customer complaints by engaging with the relevant departments