Job Description

Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.To monitor measure implemented for pro-active identification, execution, prioritisation, and measurement of a consistent approach to client experience through implementation, adoption of the client experience minimum standards, frameworks, and rules across CHNW SA fraud value chain. Support the management of the resolution of client and staff friction points to improve the overall client experience as it relates to fraud risk management considering the overall client experience objections.Qualifications

• Bachelor's Degree or Diploma in Hospitality

• Client Coverage - 4 - 5 years of experience .
• 4- 5 years hospitality management .
• General understanding of the Hospitality Industry.
• 4-5 years Experience in all facets of the hospitality service environment.
• Experience with stakeholder management required and must be strategic and operational in real Estates

• Adopting Practical Approaches
• Articulating Information
• Embracing Change
• Examining Information
• Exploring Possibilities
• Generating Ideas
• Interpreting Data
• Making Decisions
• Providing Insights
• Taking Action
• Team Working
• Upholding Standards

• Compliance
• Customer Reception and Channeling.
• Product and Services Knowledge
• Risk Management
• Risk Reporting
• Verbal Communication
• Analytics and Advances Excel
• Target Driven, and have Excellent Communication skills

Standard Bank