Manager, Client Solutions

Johannesburg, Gauteng, South Africa

Job Description


Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.To manage a client portfolio by building, maintaining and deepening client relationships, providing trusted advice, and selling fit for purpose products and services that meet client needs and achieve exceptional client experience. To optimise cross-selling opportunities and portfolio Structured sales revenue in line with the GM Structured Sales strategy and defined risk parameters and regulatory requirements.Essential FunctionSell products & package solutions to targeted client segments & sectors, to acquire new clients & originate new business with existing clients to grow share of wallet. To provide thought leadership to drive overall relationship management outcomes, market share & competitiveness. Engages & resolves different needs across multiple clients & integrates all client experience touch points in environments with more variable hand-offs. Identifies trends & patterns that impact client requirements.Solutioning The requirement to leverage client/market insights and trends to provide input into optimal solutioning design outcomes. Solutions (originates) new business opportunities where the client need is aligned to their current business model. Coordinates solutioning tactics in an environment that is relatively stable (liquidity and regulations).The requirement to adhere to the Client SBG risk and regulatory framework, to ensure the transparency of dealings, respect client rights, ensure fair pricing, good execution and after sales client experience. Ensures compliance within relevant risk and regulatory frameworks . Tactics concerned with new solutions and not existing products only. May be across multiple jurisdictions.The requirement to be aware of technology evolutions, client digital appetites and requirements and partnering to be able to scale products and solutions to meet client needs. Drives technology enablement value proposition to create client centric technology evolutions so that the Portfolio can stay ahead of competitors.The requirement to ensure the integrity and compliant management of GM client data to be able to provide insights and reliable reporting of key client metrics. Applies client and market data, analytics and reporting to better inform client origination and retention.The requirement to look to the internal and external realties and potentials to better plan for the Portfolio by collaborating with other segments and partners to deliver against business objectives. Identifies trends and disruptors to improve performance of the overall business with a 1-year horizon.The requirement to sell commoditized products to clients by leveraging price competitiveness. Largely relies on digital channels. Sells all products in an asset class and also bundles cross-sell opportunities with secondary products. Looks at product performance across multiple clients.QualificationsMinimum Qualifications
Type of Qualification: First Degree
Field of Study: Business Commerce - Finance and AccountingExperience Required
Macro Generic
Global Markets Client Management
5-7 years
Demonstrate evidence of deeper understanding of integration across asset classesDemonstrate evidence of knowing how to identify cross-sell opportunities across the bankfilter and leverage multiple sources of credible data to originate sales opportunities (horizon up to 1 year).5-7 years
Demonstrate evidence of knowing how to interpret trends to apply to clients' businesses to source shorter cycle opportunities.Demonstrate evidence of knowing how to optimise the value chain and key handover points including technology enablement to improve client experience.Successful track record of client portfolio revenues.Additional InformationBehavioral Competencies:

  • Articulating Information
  • Conveying Self-Confidence
  • Developing Expertise
  • Generating Ideas
  • Impressing People
  • Interacting with People
  • Providing Insights
  • Seizing Opportunities
  • Showing Composure
  • Taking Action
  • Understanding People
  • Upholding Standards
Technical Competencies:
  • Business Insights
  • Client Business Case
  • Local Market Knowledge
  • Market Analysis
  • Product and Services Knowledge
  • Risk/ Reward Thinking

Standard Bank

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Job Detail

  • Job Id
    JD1325930
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Johannesburg, Gauteng, South Africa
  • Education
    Not mentioned