Job Description

The Role

Job Purpose:

To ensure effective functioning of the site through the efficient management and control of all relevant resources in line with the clients Service Level Agreement.



To organise and monitor the distribution of goods.



To ensure that customer as well as statutory and regulatory requirements are met.



To plan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and to meet organisational and operational objectives.



To ensure that the requirements of the Quality Management System (QMS) are consistently complied with (implemented, maintained and improved).

Duties:

Responsibilities

Staff Management Processes and Procedures on site Fleet management (Dedicated/Network/Direct loads/Same days) Dedicated billing/ Month end billing Client escalations HSE Compliance Reporting Facilitating and training of all staff.

Skills and Experience

Job Related Requirements:

Minimum:


Grade 12/Matric 3 - 5 Proven working experience as an Operations/Site Manager. Demonstrable ability to lead and manage staff. Customer service experience. Experience with customer service software, databases and CRM tools. Knowledge of relevant legal and regulatory requirements - SAHPRA Guideline on South African Good Wholesaling Practice for Wholesalers (In the case of distributing pharmaceutical products,).

Other

Personality & Attributes:

Planning and organizational skills Administration skills Decision making Presentation skills Ability to handle pressure Analytical skills Problem solving skills Communication skills Flexibility Sense of urgency Deadline driven


Job Reference: RTT70907