Job Description

Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.



Responsible for taking inbound demand (e.g., general banking, card service, home loans, Biz Direct, Segment Banking, Self Service Banking, email, VAF, limits and authorisations, origination, sales, lost or stolen card cancellations) from clients (e.g., email, telephone, letter, social media, etc.) To sense what problems clients, want resolved in order to improve the capability of response.

Qualifications

Minimum Qualifications

• BCom in Business Commerce OR
• Strong Call Centre Management experience

• 5-7 years of experience within a call Centre environment in a leadership capacity
• Strong understanding of banking products and services
• Contact Centre management and operations, previous branch and operations experience and experience in providing Intermediary Services and Advice.
• Personal and Private Banking

• Challenging Ideas
• Convincing People
• Directing People
• Embracing Change
• Following Procedures
• Interacting with People
• Making Decisions
• Meeting Timescales
• Producing Output
• Seizing Opportunities
• Taking Action
• Team Working

• Compliance
• Continuous Improvement
• Customer Understanding ( Consumer Banking)
• Financial Acumen
• Product Knowledge (Consumer Banking)
• Risk Identification
• Risk Measurement

Standard Bank