Manager, Process Automation And Contact Management
Job Description
Company DescriptionStandard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities - plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.To identify, analyse, design and execute automation and continuous improvement opportunities across a dedicated Business Line / Corporate Function in order to realise effective and measurable benefits through improved and automated processes. Lead the work in pursuit of initiatives to optimise the Contact Management within the Fraud structure through Dialler, traffic and workforce management in order to achieve maximum output and effectiveness of solutions.QualificationsQualification
- Information Technology Degree or National Banking Certificate
- 3-4 years experience in business analysis, process flow and business process improvement
- Generating Ideas
- Exploring Possibilities
- Adopting Practical Approaches
- Examining Information
- Documenting Facts
- Continuous Improvement
- Development
- Emerging Technology Monitoring
- Data Analysis and IT Knowledge
- Programme Management
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Job Detail
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Job IdJD1359564
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned