Job Description

About the CompanySantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.Career OpportunitySantam Operations: Business Support has a position available for an Operations Process Optimisation Manager position to be based in Hill on Empire, Parktown, reporting to the Head: Business Support.The Process Optimisation Manager in Operations is responsible for enhancing the efficiency and effectiveness of operational processes within the business. This role involves analyzing current processes, identifying areas for improvement, and implementing strategies to streamline operations, reduce costs, and improve overall performance. The ideal candidate will have a strong background in operations management, process improvement methodologies, and data-driven decision-making.Role and Responsibilities

• Conduct thorough continuous analysis of existing operational processes and workflows.
• Identify inefficiencies, bottlenecks, and areas for improvement.
• Develop and implement strategies to optimize processes, enhance productivity,
• and reduce costs.
• Lead and manage process improvement projects from inception to completion.
• Coordinate with cross-functional teams to ensure successful project execution.
• Monitor project progress, resolve issues, and ensure projects are completed on time and within budget.
• Utilize data analytics to identify trends, patterns, and areas for operational enhancement.
• Develop and maintain key performance indicators (KPIs) to track and report on operational performance.
• Prepare and present reports and recommendations to senior management.
• Drive change initiatives to implement new processes and technologies.
• Facilitate training and support for staff to adapt to new systems and procedures.
• Manage resistance to change and ensure smooth transitions.
• Work closely with various departments to understand their operational needs and challenges.
• Communicate effectively with stakeholders at all levels to gain buy-in and support for optimization initiatives.
• Foster a culture of continuous improvement within the organization.
• Ensure that operational processes comply with relevant regulations, standards, and best practices.
• Develop and maintain documentation for processes and procedures.

Qualifications and Experience

• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field or LSS certification.
• Minimum of 5-10 years' experience in operations management, process improvement, or a similar role within the financial services sector.
• Functional exposure in Operations with a proven track record of business architecture.
• Strong knowledge of process improvement methodologies such as Lean, Six Sigma, or Agile.
• Excellent analytical and problem-solving skills, with a data-driven approach.
• Experience with project management tools and techniques.
• Strong communication and interpersonal skills, with the ability to work effectively across departments.
• Ability to manage multiple projects simultaneously and meet deadlines.

Skills

• Analytical and problem-solving abilities
• Effective project management
• Excellent verbal and written communication
• Business insights and financial acumen
• Experience with financial and operational operating
• Knowledge of data management and agile software delivery methods
• Advanced Excel, PowerPoint
• Attention to Detail, Accuracy and Quality Management
• Familiarity with enterprise resource planning (ERP) systems and business intelligence tools.

Competencies

• Drives results
• Strategic thinking, planning and implementation
• Change Leadership
• Cultivates innovation
• Client focus and Execution
• Flexibility and adaptability
• Stakeholder management
• Manages complexity, ambiguity and applying systems thinking
• Commercial thinking
• Stakeholder engagement

Build a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.Turnaround timeThe shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.Our commitment to transformationAt Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Santam