Job Description

BankservAfrica form part of the South African National Payments System and are a trusted partner of the financial industry, including banking institutions, and therefore require that employees adhere to unwavering standards of honesty and transparency in performing their duties.PURPOSEThe TCIB Product Manager is responsible for a product/ suite of products within TCIB Scheme. The Product Manager will manage the lifecycle of the product from the transition of a new product, its servicing and uptake of customers, ongoing enhancements and growth in line with overall strategy. This role is in addition accountable for the management of the operational processes, this function proactively monitors the product performance against the agreed Supplier SLA and servicing against the customer SLA's in addition to managing the product risks. As the recognised operations of the scheme there will in step alignment from a offering evolutions and development perspective.The specific activities under the Product Management role include (not limited to):

• Product Development and Lifecycle Management
• Product Performance Management and Value Enhancement
• Product Risk Management
• Product Change Management
• Volume forecasting and billing verification
• Input into annual pricing

You will engage with the following stakeholders:
Internal

• Africa Market Development
• Head Strategic Business Development
• Head Stakeholder Engagement
• Strategy and Transformation (S&T)
• Customer Value Management
• Project Management office
• Service Centre and Management
• Service Desk and Management
• Operational Delivery
• IT Infrastructure and Application Development
• Shared Services
• Finance
• Human Capital
• Risk
• Legal
• Audit and Compliance

External

• Customers/Participants
• Banks, PPPSP's, MNO's, MTO's, Integrators, non-Banks, ACH's
• Relevant regulatory bodies.
• Decision Makers/Influencers e.g., SADC BA, PSOC, PSMB, Central Bank Governors
• TCIB Payment Scheme Manager
• SADC RTGS Management
• Other SADC countries' domestic RTGS Management

Your key responsibilities include:
Product Development Roadmap and initiatives - Align and Provide input into overarching business strategy.

• Identify and scope opportunities for product improvement/ value creation.
• Co-ordinate release schedule for enhancements and other projects and plan at least an annual release.
• Develop a detailed Product Business Plan, strategy and associated roadmap for the product suite including gap/needs identification, product lifecycle management, risks, opportunities, pricing, contract awareness and manage accordingly.
• Manage any customer escalations with regards operational efficiency, accuracy and experience.
• Negotiate contracts with current and prospective service
• Grow volumes and usage through collaboration with Head of TCIB, Scheme Manager and Business Development teams on proposals and customer interaction
• Provide input to financial models/business cases for new business initiatives to ensure alignment with product/company strategy
• Support the Market Development team to drive new opportunities and maintain existing clients, to ensure revenue retention and protection.
• Ensure the establishment of automated billing, interchange validation and reconciliation
• Ensure all legal, contractual and regulatory requirements are met before a new customer goes live
• Ensure compliance with product and industry disaster recovery requirements
• Review all change recommendations (enhancements and fixes) and requirements and approve changes before escalating to next level of change approval.
• Be the first escalation point for all related incidents raised.
• Manage a customer take-on program and deployment in alignment with all relevant business standards to ensure the successful take-on of new participants
• Develop monthly tracking and reporting at product level, market trends and product lifecycle
• Monthly reporting and forecasting of Participant performance, volume trends, implications and any recommended actions to grow or protect customer usage.
• Monthly reporting of performance against SLA
• Identify and drive key actions at customer product level and industry level and track and resolve any performance issues or incidents raised.

QUALIFICATIONS / KNOWLEDGE

• Product service knowledge
• Proficient in Microsoft Office
• Understanding of industry payments landscape (Inter-bank and regulatory)

EXPERIENCE

• Minimum 5 years' experience in inter-bank clearing and settlement processes.
• The incumbent requires a good understanding of cross-border clearing and settlement processes, regulations, market dynamics, and competitive landscape.
• Minimum 5 years' experience in related product management disciplines.

BankservAfrica